Impacts of Information Systems on the Organization
Implementation of advanced information systems in the organization will help generate significant changes relevant to the transformation process. One of the impacts resulting from information systems includes efficiency in employees’ performance, as the systems contribute to the coordinated responses and communication across all departments. The information systems will replace the time consuming paper work, and hence transform operations by reducing operational time, confusion and instead enhance the real-time delivery of information across all departments. There will be enhanced access to information across the departments, without compromising on the safety and security of information, hitherto exposed by paperwork systems.
Inter-departmental coordination will be enhanced through networking by use of WAN and LAN, thereby ensuring that information flow is smooth, unrestricted and accessible by customers and employees to increase efficiency. According to Chaffey and Wood (2005), information systems enhance connectivity by creating a multidimensional framework across all relevant organizational departments. Integration of services in the aircraft business and the ability to provide security for all customers, are among other issues being enhanced by advanced information systems.
In addition, the information systems will affect the efficiency of employees in service delivery process. Through enhanced technology, the employees will serve the customers more efficiently while minimizing time wastage and incompetence. In addition, E-commerce strategy will be enhanced through interconnectivity among business partners, G4 maintenance and other corporate partners through the Wide Area Networks established. Similarly, communication will be simplified since the Apps and communication equipments installed will incorporate the participation of all personnel, hence enhancing performance. With enhanced performance, the organization will increase its competitive advantage, leading to an advanced competitive edge over its competitors and hence increase its profit (Olugbode, Elbeltagi, Simmons, & Biss, 2008). The information systems will enhance service delivery, performance and competitive advantage, eventually leading to increased profits.
Summary
G4 Maintenance is striving to remain competitive despite the presence of major companies in the sector. Its major goal is to transform aircraft maintenance and provide value for its customers through competence and efficiency. However, increased competitiveness in the sector has led to the implementation of proactive measures, the main one being to transformed service delivery process through implementation of advanced technology. Based on the analysis presented above, the company has demonstrated that effective implementation of information systems can transform performance and productivity, and hence create a competitive advantage over other players in the sector. Among the issues targeted, there is improved access and enhanced custom information across all personnel in order to reduce time wastage and increase productivity. With enhanced information systems, it is evident that employees become more proactive in terms of capacity to handle more customers and process organizational data. In addition, information systems enhance access to real-time information, thereby eliminating the delays in the access and processing of information. In addition, information systems have been targeted as the solution to adaptability problems through training its workforce for increased competence.
In order to facilitate business processes, the business would require interactive devices in order to enhance connectivity and efficiency. PDAs and Smartphone are some of the required organizational resources for enhanced efficiency. The information system will connect human resource, finance, operational and management information systems in order to have a dynamic representation and interconnected flow of information across all departments. If well implemented, the information system will enhance efficiency, integration, E-commerce and communication, leading to enhanced performance and increase in profits.
References
Chaffey, D. & Wood, S. (2005). Business information management: Improving performance using information systems. Essex, England: Pearson Education Limited.
Olugbode, M. Elbeltagi, I. Simmons, M. & Biss, T. (2008). The Effect of Information Systems on Firm Performance and Profitability Using a Case-Study Approach. The Electronic Journal Information Systems Evaluation, 11 (1), 11-16.