Introduction
Communication is an essential aspect of everyday organizational practice and its + strategic development. The clarity of the messages within the organization and those delivered outside create a particular image of the company and affect the level of trust the employees and society have. When an organization fails to implement clear communications assertively, this adversely impacts organizational ethics and compliance policy, the company’s efficiency in taking public stances, and the protection of customer and employee data.
Main body
The lack of clear communication has a negative influence on an organization’s capacity to have strong ethics and compliance policies. For instance, clear communication is essential for efficient change management as it ensures proper delivery and implementation of changes on various organizational levels (Sopow 2022). When an organization lacks clarity and transparency in such delivery, it hinders employees from compliant participation in the changes and decreases the trust in the company’s leaders. Furthermore, communication involves both a communicator who encodes a message and a receiver who decodes it (Black, Bright, Gardner, et al. 2019). Suppose a company cannot ensure its message is encoded clearly. In that case, it can lead to misinterpretation on the receiver’s side and create an undesirable image of the company in the public eye.
Hence, customer and employee data protection depends on clear communication within the organization. The recent European Union’s General Data Protection Regulation is an example of a new policy introduced to organizations, which is critical to keeping “humans in the loop in decision making” (Hoofnagle, van der Sloot, & Borgesius 2019, p. 65). Therefore, companies need to update their policies by the legislation and ensure that employees and customers are aware of data processing aspects within the company. If there is no clear communication on data policies in the organization, it may adversely affect the protection of information and undermine trust in the company.
Conclusion
Overall, clear communication is essential for strong ethics and compliance policy, public messages’ efficiency, and customer and employee data protection in the organization. Lack of clarity in the organization’s communication negatively impacts employees’ and customers’ trust and contributes to misleading interpretations of the company’s messages.
References
Black, J.S., Bright, D.S., Gardner, D.J., Hartmann, E., Lambert, J., Leduc, L.M., Leopold, J., O’Rourke, J.S., Pierce, J. L., Steers, R.M., Terjesen, S. Weiss, J. (2019). Organizational behavior. Openstax.
Hoofnagle, C. J., van der Sloot, B., & Borgesius, F. Z. (2019). The European Union General Data Protection Regulation: What it is and what it means. Information & Communications Technology Law, 28(1), 65–98. Web.
Sopow, E. (2022). Living change: A guide to understanding and leading change. University Canada West