Introduction
Using non-therapeutic means of communication when interacting with the patient is one of the practical examples in which the coworker demonstrated uncaring behavior. The specialist showed rudeness, tactlessness, cynicism, and disrespect for the patient and her hardships. This nurse told the woman who had twice applied for an Analgin tablet: “You will not die from a headache, but you will rather die from the disease with which you came here.” Consequently, uncaring behavior is especially evident in false reassurance, criticism, and ridicule.
Suggestions
I could react as follows based on the example of demonstrating indifferent behavior. Firstly, I would gently intervene in this situation, stopping it before it reaches the point of no return. In this case, I should carefully listen to the patient and ask questions about her well-being. One should remember that empathy is the most critical aspect of a nurse’s work, which allows one to hear a person and demonstrate compassion by putting oneself in the other’s place (White & Grason, 2019). I should ensure that the patient’s needs and wishes are met to provide quality and safe care.
Secondly, I would talk to the colleague calmly and without humiliation. I should explain to her that such behavior is unacceptable within nursing ethics and deontology. Negative behavior of nurses and violation of the “norms of politeness” require organizational intervention and separate consideration (Hawkins et al., 2021). In addition, disregarding a patient’s needs is one of the reasons for a patient’s dissatisfaction with the quality of medical services provided and the deterioration of their well-being (Cheruiyot & Brysiewicz, 2019).
Conclusion
In conclusion, one should address this moment because if someone allows something to continue, they serve as a party to an unpleasant situation. Therefore, it is possible to achieve positive results using the abovementioned strategies.
References
Cheruiyot, J. C., & Brysiewicz, P. (2019). Nurses’ perceptions of caring and uncaring nursing encounters in inpatient rehabilitation settings in South Africa: A qualitative descriptive study. International Journal of Africa Nursing Sciences, 11, 1-9. Web.
Hawkins, N., Jeong, S., & Smith, T. (2021). Creating respectful workplaces for nurses in regional acute care settings: Protocol for a sequential explanatory mixed methods study. JMIR Research Protocols, 10(1), 1-10. Web.
White, D. E., & Grason, S. (2019). The importance of emotional intelligence in nursing care. Journal of Comprehensive Nursing Research and Care, 4(152), 1-3. Web.