- Name of Contact Person
- Kaisor Permamente
- Street Address
- City, State, Zip Code
- Dear (Contact Person):
Within the past few weeks it has come to my attention that, Helen Reola, one of your pharmaceutical representatives has been acting in a manner that is unbecoming of a professional in the medical field. She has been rude, inconsiderate to customers who have been waiting in line and appears nonchalant, verging on carelessness, in the way she has been doing her job. As a physician, I regularly send various patients with different types of ailments to your pharmacy for them to obtain the necessary types of medication I have prescribed to them. When they attempt to conduct a simple business transaction with Ms. Reola not only are they treated with little respect as befits their status as a person with sickness but her derisive attitude becomes a deterrent for some of them to even purchase medicine at your pharmacy. When it comes to proper treatment of various types of physical conditions it is required that patients listen to their doctors in taking certain types of medication yet the actions of Ms. Reola discourages them from even buying the types of medicine they need since even they say that her attitude makes them reluctant to even step foot anywhere near your pharmacy. This presents itself as a problem for me since my patients have a certain degree of trust in my judgment as a doctor. They listen to my recommendations regarding what to take and where to buy them based on the carefully cultivated trust I attempt to create with each patient I have. Yet when they encounter Ms. Reola not only is this trust doubted but as a result of them not taking my prescribed medication their treatment fails which reflects badly on me as a physician. I have been recommending your pharmacy as the best place to buy medicine for quite some time now since I even buy my own medication from there however based on the experiences of my patients as well as my own regarding Ms. Reola I am starting to doubt if I should even recommend your pharmacy anymore. The reason I am sending this letter before outright shunning your establishment is due to the fact that your location is convenient, easily accessible, and before Ms. Reola came into the picture it was actually one of the best places to get medicine. My patience regarding the continued patronage of both me and my patients is tempered by my past experiences with your establishment as such I would recommend that you take immediate action regarding the actions of Ms. Reola so that me and my patients can continue to shop there in peace. You must note that this problem affects not only me but other physicians as well who patronize your establishment. They want their recommended treatment methods to work and as such, they require their patients to take the proper types of medication. If your pharmacy has such a severe problem regarding customer service skills that their patients actually shun your pharmacy then this presents itself as a problem for you and for these physicians who will most likely take their business elsewhere.
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I hope that you’ll take this matter under consideration and take the appropriate actions necessary.