Conflict situations arise almost everywhere in people’s lives, which determines the need for conflict resolution skills. The consequence of conflicts in a workplace is a decrease in customer satisfaction, a significant turnover, and a decrease in labor productivity. The healthcare sector is not an exception when disputes arise. The reasons for the emergence of controversial situations are the difference in views, opinions, and interests, as well as the lack of clarity in the relationship between employees. In their article, Overton, and Lowry (2013) describe several skills that will help solve workplace conflicts. It is imperative to acquire these skills to avoid problematic situations and the consequences they will bring.
If there is a conflict, one needs to understand how strong the need to eliminate this conflict is. Further, the authors (Overton & Lowry, 2013) argue that it is necessary to carefully consider a conversation with a person with whom a controversial situation has arisen. In the issue of conflicts, there are different levels of intensity that determine which will be the correct way to solve the problems that have occurred. Several methods will resolve disputes and overcome complicated relationships in the workplace. One of these methods is the skill of reducing tension, which consists in rethinking the problem by considering it from a different angle (Overton & Lowry, 2013). In addition, it is very important not to make mistakes that can only aggravate the situation later.
In conclusion, conflicts are a common phenomenon in all spheres of people’s lives, including work. If the conflict occurred, it is necessary to make efforts to resolve it since the tension that has happened will hurt the results of work. Employees need to acquire conflict resolution skills that will help avoid related complications. The skill includes patterns of conflict resolution and helps to understand what needs to be avoided if a conflict has already occurred.
Reference
Overton, A. & Lowry, A. (2013). Conflict management: Difficult conversations with difficult people.Clinics in Colon and Rectal Surgery, 26(4), 259-264. Web.