Problem-Solving Definition
Problem-solving is a psychological process needed to identify, analyze, and resolve a problem for the team. However, the problem-solving process can take time for the manager to understand the evidence and make a fair decision. In order to ensure that the employee’s morale and work incentives do not suffer during the problem-solving process, it is essential to use a creative problem-solving model (Cherry, 2020).
Problem-Solving Steps
Identifying Problem
Accordingly, the first step is to identify the problem by analyzing the relationships in the team and then collecting information about the facts. After the manager has collected all the testimonies, records, or evidence that can be used to describe the issue, the problem must be defined.
Meanwhile, the manager should identify the exact problem, not its consequences, which may cause additional inconvenience (Cherry, 2020). Only in this way can the situation be fully resolved, not just some manifestations. Moreover, identifying the root cause of the problem is one way to address the true cause of the challenge rather than partially addressing its consequences.
Brainstorming
Once the problem is identified, it is important to use the brainstorming method to find a solution. This method aims to find many options that can be applied to the situation and then test the best one. The solution chosen by the manager should be implemented with a detailed action plan that considers the characteristics of the problem and the team (Cherry, 2020).
Evaluating Solution
Finally, afterward, it is required to verify whether the problem has been solved and to work further if there are still problems. However, I think this method can also involve the involvement of external experts (Cherry, 2020). This is important, especially when the concerns relate to team relations or employee burnout, as specialists can quickly solve a narrowly specialized issue.
Reference
Cherry, K. (2020). Overview of the problem-solving mental process. Verywell Mind. Web.