Feedback TAC stands for Tele Assistance Collaboration that helps businesses and especially those in the hospitality industry to remotely manage their daily operations. In the cotemporary and very competitive world, businesses are looking for appropriate technologies to enable them establish a competitive edge over their rival firms.
This has pressurized many firms to embrace appropriate technologies that enable them to run more efficiently. The Feedback TAC system is a good example of such a technology that has greatly boosted the performance of many businesses in the hospitality industry.
The TAC System operates depending on the kind of data it receives. Therefore, the TAC system can be used to by the marketing department of hospitality industry to strategically position their firms’ services as well as products in the market.
The TAC system should be used in Spa to determine the most appropriate lead time in order to increase its performances. Lead time entails the duration between the initialization of any idea of production and the time when the idea generates revenues. In most cases most firms do their best to reduce their lead time in order to avoid time wastages.
It is believed that when these firms reduce their lead time accordingly, they are able to avoid accumulation of unfinished tasks that assists them to operate more efficiently. Conversely, other firms increase their efficiency by increasing their lead time. They argue that an extended lead time gives them an ample time to prepare to attend their customers.
The Spa marketing department should use the TAC system to help it to determine the most viable time for customers to do their booking. The Spa management should feed its TAC system with the right data of when it opens as well as when it closes. For, instance, the Spa TAC system should be designed to accept those bookings that are done between 16:00 and 20:00.
This will help those customers who are doing their booking, to book at times when Spa operates. The Spa management should make sure that they advice their IT experts to ensure that the Spa TAC System they adopt have an extended lead time. An extended lead time will enable the customers to do their booking in advance. Through this process the management will be able to plan in good time on how to serve its customers.
Similarly, early booking will help the management to buy appropriate materials its employees may require when attending their clients. Through this process, Spa will run more efficiently. Subsequently, it will attract more customers because more people will be willing to use its services because its efficiency services.
The TAC system should allow people to do their booking even three weeks in advance. In addition to an extended lead time, the TAC System embraced should regulate Spa booking processes. The system should only accept those bookings that the Spa employees can manage to handle at a time.
In order for it to regulate the bookings accordingly, the system should be fed with the correct data of the numbers of tasks the Spa employees can manage at a time. Thus, when a client books to be attended in a schedule that is full to capacity, the system should direct the customer to the next available and most appropriate options to select from.
For instance, the system should allow only one person to book for the hair cut at a go because Spa is able to serve one person at a time. The customer should direct those other customers who book for hair cut to the next available options. The TAC system should on the other hand allow three people to book for the treatment at a go because Spa has can accommodate three chances for treatment at ago.
Other consequent bookings should be directed to the next appropriate options. The TAC system should allow people to book for hair cut as well as treatment from Monday to Friday. Conversely, it should allow people to book for hair dressing only on Mondays and Tuesdays.
Through this method, the Spa is likely to perform very well and command a greater market share in its area of specialization. The TAC system should only allow customers to make their booking between 16:00-20:00 because that is the time frame when Spa operates.
Any booking that is made before 16:00 or after 20:00 should not be accepted by the TAC system. Similarly, the TAC system should not allow people to book for any services on Sunday since SPA does not operate on Sundays.
The TAC system to be installed by Spa ought to have appropriate discounts for its customers. The customers who provide referral services as well as those who provide repeated business to the company should automatically be assigned special discounts when booking. Similarly, the TAC System should have some special packages for its royal customers as well as promotions that are meant to enhance the awareness of the firm.
Technology is a very important strategy that firms use to augment their performances. When firms adopt appropriate technologies in their system, they are able to perform more efficiently. Spa will improve its performance greatly when it adopts the TAC System.
The system will help it to run more efficiently. Subsequently, Spa will be able to win more customers and help it make more profits as a result of its increased market share.