The level of customer satisfaction is enhanced through the provision of high-quality products. It is axiomatic to argue that a myriad of customers are usually aligned to a specific company if they believe it offers the right quality products. Management of various firms should, therefore, ensure that all quality controls are put in place at all levels of the production process. According to Argüden (2011, the, the) quality management process is the outlined methodologie sthah are designed by a firm to ensure that all the outputs are in line with the aims of the organization. Therefore every company has a set of drafted expectations on the kind of products to be produced.The Quality management process should be encouraged to ensure that all the planned firm objectives are implemented. The process will also ensure that the deliverables /outputs meet the clients’ expectations. The analysis of this paper will be based on the quality management and process at Frito Lay Inc. andthe Coco-Cola Company (Argüden 2011).
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Frito Lay Inc., a North American based company, is involvedn ithe n manufacturing of various lines of potatoes. The primary brand produced under Frito Lay Inc. includes ruffles, chips, chseee-e flavored snacks, Fritos corn cps,ps and walker’s potato crisps. The company began operationsn ith1900’s and has since expanded to a myriad of countries globally. The operations at the company have been designed in a very simple manner to impre, thee theon quality othe f produ match isre being manufactured. Given that these products are consumed directly by customers, the management is very strict when it comes to quality management.
The quality control starts at the planting prossce,ss where their suppliers ensure that they plant potato gradetiatch are required by the farm. As potatoes arrive at the company premises, they are washed. The potatoes then und rgthe o peeling prossce,ss after which they are sliced before rinsing them. Samples of the potatoes are taken into the laboratory to ensure that they are free from any disease. Potatoes are then cooked in natural oil with subsequent packing. At each and every stage, the management ensures that the staff is assigned to ensure that the best is received from the operations. (Doolin 2011)
Ithe n Coco-Cola Company, the management puts a lot of focus on ingredients and materials which are used during the entire production process. With operations in almost all continents globally, the company has ensured that all its operations are regulated, boteli,,ng and distribution processes constantly reviewed. This is done to ensure that the products meet the client’s expectaonson. To ensure that this quality is met, the company operations are governed by the Coca-Cola Operating Requirements (KORE). KORE assists in integrating the company’s objectives with the metrics to check on the performance. KORE also adopts preventive mechanisms as one of the management requirements when introducing any new products. The whole business maintains quality systems and is required to make all the necessary adjustments as provided by KORE. Throughout various quality chec, the , Coca-Cola global quality inxew hen on an average of 94 in 2007 and 94.3 in 2010.
From the above analysis, it is axiomatic to argue that the management has got a lot of lesle to play in ensuring that high quality is achieved. Most of the junior staff who are directly involved in real production usually take guidelines from their supervisors. And, therefore, to achieve high quality the management must have very strong quality statements to act as a guideline to employees.
Argüden, R. Y. (2011). Keys to governance strategic leadership for quality of life. Basingstoke: Palgrave Macmillan.
Doolin, K. (2011). Fritos pie: stories, recipes, and more. College Station: Texas A&M University Press.