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Good Service from a Healthcare Perspective Essay


Good Healthcare Service: Definition, Philosophy, and Constituents

To create an environment in which its participants will be inclined to engage in active communication and feel enthusiastic about meeting the needs of patients and acquiring new knowledge and skills, one must have a perfect understanding of what good service is (Dyess et al. 1142). In the context of a healthcare environment, the philosophy of good service implies a tight focus on communication enhancement, application of patient-centered care, and promotion of professional growth (Xu and He 2233).

Furthermore, planning must be viewed as a crucial part of proper service. By using democratic principles that enable all stakeholders involved to take an active part in the management of patients’ needs, one will be able to promote the consistent improvement of care (Weinberger et al. 74). It is also crucial to place an especially heavy emphasis on the importance of engaging patients and community members into communication with nurses and healthcare service members. Thus, transferring to the partnership as the basic degree of citizen power defined in Arnstein’s ladder, one will be able to create the environment in which patients will contribute to the treatment process by offering extensive information (Freestone and Amati 18).

Thus, the promotion of patients’ independence, cooperation between nurses and the community, and the focus on meeting diverse populations’ needs should be considered the key elements of the philosophical foundation of good healthcare service (Xu and He 2234). By placing a heavy emphasis on the significance of teamwork and encouraging the participants to strive toward positive patient outcomes, one will be able to improve the efficacy of healthcare significantly (Weinberger et al. 74).

Good Collaborative Service: Understanding the Importance of Interdisciplinary Work

There is no need to stress that interdisciplinary collaboration leads to a massive improvement in patient outcomes (Dyess et al. 1142). By creating an environment where healthcare experts from a different area will be able to cooperate, one will contribute extensively to the enhancement of knowledge sharing and the active promotion of interdisciplinary communication. As a result, the participants of the communication processes will be able to enhance interprofessional education processes and approach specific issues from different perspectives (Xu and He 2234).

Furthermore, the active promotion of collaboration between patients’ family members and the healthcare service staff should not be underrated. Family members and friends must be instructed about how they can contribute to a faster recovery of a patient (Nelson and Sproull 38). Therefore, consistent communication between them and a healthcare service team should be promoted extensively. As a result, the environment in which patients will be able to develop healthy behaviors more efficiently will be created (Dyess et al. 1143).

Approaches Toward Service Improvement: Suggestions and Opportunities

As stressed above, the focus on the interprofessional education (IPE) process should be viewed as one of the key tools for encouraging healthcare service members to acquire new skills and, thus, improve the quality of services provided to the target population. Furthermore, one must admit the significance of a proper information management framework as the tool for enhancing the efficacy of healthcare services (Nelson and Sproull 11).

Therefore, the incorporation of hand-off devices for transferring essential information, including patient-related data, is bound to serve as a significant boost to the overall quality levels. The specified framework is bound to be especially important during the patient handover process, which implies that the crucial patient data should be transferred from one healthcare expert to another within a short period. Therefore, reducing the time and improving the quality of data transfer should be viewed as an essential step toward making the quality of healthcare services better (Xu and He 2235).

Using the theory of constraints as the means of increasing the quality of provided services should also be viewed as a necessity (Nelson and Sproull 21). By identifying the factors that impede the delivery of high-quality services, one will be able to explore the opportunities for affecting these factors and removing the located obstacles. Consequently, a range of limitations will be removed, thus allowing a healthcare practitioner to meet patients’ needs successfully. For instance, cultural barriers can be removed by isolating differences between the patients and the healthcare practitioners’ culture and preventing further misconceptions (Groves 134).

Service Improvement Tools and How They Should Be Used

The array of strategies for enhancing the efficacy of healthcare services is huge, and it is expanding regularly, with new approaches being introduced to the healthcare system regularly. Among the most popular and efficient ones, brainstorming should be mentioned. The identified approach serves as the means of producing new ideas fast, and it is extremely important in the scenarios in which urgent solutions must be provided (Groves 115).

Furthermore, the adoption of the Six Thinking Hats framework can be deemed as an important step toward improving the quality of the service and producing innovative solutions for managing specific health issues. The framework helps differentiate between six directions of discussing a health problem, including the emotional and logical ones, the ones based on creativity and detailed scrutiny of the issue, etc. Thus, a better understanding of a health issue can become a possibility (Groves 130).

By creating the environment in which discussion and a multidisciplinary approach become a possibility, one will build the foundation for the successful management of health issues. Furthermore, opportunities for cross-cultural communication and the enhancement of a conversation between a nurse and a patient must be provided. Thus, the quality of healthcare services can be improved.

Works Cited

Dyess, Susan Mac Leod, et al. “Increasing Rates of Advance Care Planning Through Interdisciplinary Collaboration.” The American Journal of Medicine, vol. 127, no. 12, 2014, pp. 1142-1143. Web.

Freestone, Robert, and Marco Amati. Exhibitions and the Development of Modern Planning Culture. Ashgate Publishing, Ltd., 2014.

Groves, Brian. Coaching, Performing and Thinking. EDUCatt, 2014.

Nelson, Robert, and Marco Sproull. Exhibitions and the Development of Modern Planning Culture. Ashgate Publishing, Ltd., 2014.

Weinberger, Steven E., et al. “Patient- and Family-Centered Medical Education: The Next Revolution in Medical Education?” Annals of Internal Medicine, vol. 161, no. 1, 2014, pp. 73-75. Web.

Xu, Li Da, and Wu He. “Internet of Things in Industries: A Survey.” IEEE Transactions on Industrial Informatics, vol. 10, no. 4, 2014, pp. 2233-2243. Web.

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