Health Care Industry is aimed at the improvement of patient care through medical mistakes decrease and patient safety enhancing. The usage of Edward Deming’s Model predetermines the improvement of medical quality through four step process which covers the following actions:
- Planning;
- Doing;
- Studying;
- Acting.
The model of Edward Deming states that specialist is to understand clearly the existing conditions in order to plan. After concise identification of necessary need for a particular change one should follow the steps of doing and studying. It means that one should make the analysis of the data collected and provide implementation possibilities changes. The stage of results studying is observed after the implementation start.
The four step model can be useful in inserting some improvements in the patients flow from emergency room to admittance of a hospital. The first action to do this is to collect all the data about the patients and the history of diseases. The data will allow evaluating the seriousness of treatments and giving an opportunity of forming the ward. Then comes the step of analysis; it should be mentioned that analysis requires thorough review of patients’ flow being in emergency in order to provide fast and convenient access to the admittance of the hospital. It is necessary to create the system of constant admission process.
So, the staff of the hospital is to be available for the patients at any time in case of serious symptoms and poor person’s condition. It is important to investigate the patients’ visits to the hospital and evaluate the possibility and frequency of their emergency. After the step of evaluating all causes of patients’ flow and improving the system of admission it is necessary develop the tool of data collection covering the history of patients’ disease and frequency of hospital visits. The analysis of the results provided by improvement measures and the investigation of required procedures for their fulfillment will help to work out the necessary strategy for further modifications.
Deming’s model in the TQM implementation process gives an opportunity to provided advanced level of medical service for the flow of patients. In case of the arrival of patients suffering the car accident and having fractures after it in the admitting ward it is necessary to observe the following factors:
- The condition of the patients and the seriousness of their injuries;
- The necessity to provide appropriate methods of treatment after thorough patients’ examination;
- The safety and convenience provided by medical service (the arrival of the patients should be taken into account).
Taking into account the principles of the Deming’s model in such cases the staff of medical specialists is to analyze the medical history of patients arrived in order to be aware of physical state and the possible reaction of patients’ organism on this or that medicine. All the analysis and actions are to be documented. Every patient is to go through individual inspection of condition and prescribed required medical procedures. All the suffered patients are to be checked up in accordance with the seriousness of their physical and emotional state.
The model developed by Deming gives an opportunity to introduce considerable changes and improvements to the medical system. The steps provided in the case study cleared up the process of medical service development. (Robinson, 2004)
References
Griffith, J. R., White, K. R., & Bernd, D. L. The Revolution in Hospital Management. Journal of Healthcare Management. Chicago. Vol. 50, Iss. 3; pg. 2005.
Larson, J. S. & Muller, A. Managing the Quality of Healthcare. Journal of Health and Human Services Administration. Harrisburg, Vol. 25, Iss. 3/4; p. 261. 2002.
Nauert, R. The new millennium: Health care evolution in the 21st century. Journal of Health Care Finance. New York. Vol. 26, Iss. 3. 2000.
Natarajan, R. Transferring best practices to healthcare: opportunities and challenges. The TQM Magazine. Bedford, Vol. 18, Iss. 6; p. 572. 2006.
Robinson, Paula. Master the Steps to Performance Improvement. Nursing Management. Chicago, Vol. 35. 2004.