How COVID-19 Is Changing Business Processes Essay

• Since Covid-19 struck in early 2020, it has dramatically changed business processes worldwide.
• Business people have subsequently been forced to pinpoint and deploy workable alternatives to effectively respond to these changes.
• The following are some of the ways through which the pandemic has transformed the business landscape:
  • Normalization of remote digital teamwork;
  • Prioritization and more investment in technology;
  • Paying closer attention to employees and customers’ technology experiences;
  • More investments in cybersecurity.

Normalization of Remote Digital Teamwork

1. The pandemic has forced organizations to allow their employees to mostly work remotely at home.
2. Before the pandemic, working at home was considered a sluggish behavior.
3. Many businesses strongly encouraged their employees to report to the office where their work could be closely monitored.
4. Web tools such as Zoom have been the primary modes of meetings.
5. This will not likely to change even after the pandemic is over.
6. There are cost saving measures associated with working at home.

Prioritization and More Investment on Technology

• Working remotely has made many businesses realize that most of their operations are now technology driven
• For them to keep on running amidst the pandemic, they are forced to prioritize the adoption of various forms of technology
• Right from the modes of payment to holding conferences, technology plays a vital role in the operations of a business
• Businesses are now investing in the installation of various forms of technologies such as e-payment

Paying Closer Attention to Employee and Customer Experiences on Technology

• In today’s business environment, it is almost suicidal to leave employees and customers “make do” with what is available.
• Their experiences in the adoption and capabilities to work virtually have direct impacts on their satisfaction.
• Low employee satisfaction can lead to high turnovers for the business.
• Businesses must pay closer attention to the creation of a positive digital experience for their customers and employees.

More Investments in Cybersecurity

• With many businesses now relying on various kinds of software to facilitate their operations, it is vital to ensure that the information is kept secure.
• This is also informed by the escalation in the number of cybercriminals seeking to capitalize on increased traffic in the cyberspace.
• The only way to avoid these attacks is to sufficiently invest in cyber security.
• This will continue even after the end of the pandemic.

Conclusion

• As the world continues to stare at the ugly impacts of the pandemic, many have been left wondering about the future of their businesses.
• It behooves businesses to reinvent themselves and adopt new ways of operations.
• Most of these transformative processes will be driven by information technology.
• Training employees and even customers is vital for empowering them with the right skills.
• It is also significant to be on the lookout for cybercriminals who are out to capitalize on the latest traffic in the cyber space.