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Increasing Effective Communication in Healthcare Research Paper

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Abstract

Efficient communication is necessary in the healthcare sector. Health practitioners are working collaboratively in order to enhance their success in handling vital medical matters. This paper critically analyzes the provisions of communication in providing quality patient-centred healthcare services.

This occurs with reference to existing literatures, government policies, various publications, released reports, and other relevant health frameworks meant to enhance inter-professional collaborations. It is crucial to agree that increasing effective communication in healthcare is vital when scrutinized critically.

The essence of communication in the healthcare context is to promote inter-professional relationships and consolidate varying experiences in order to enhance efficiency, reliability, and effectiveness in the delivery of healthcare services.

Patient-centred healthcare is a crucial provision in handling the sick. Effective communication allows numerous physicians to execute their obligations with precision. It indicates that the concerned health practitioners will attain higher levels of proficiency in their work.

They receive support from other experienced medics hence enhancing the professional relationships indicated earlier. Precisely, it is crucial to collaborate in the health matters through effective communication in order to be successful (Wilson & Rockstraw, 2012).

Statement of the Business Scenario

King Faisal Specialist Hospital and Research Centre (KFSH&RC) is a leading referral hospital in Riyadh, Saudi Arabia. Evidently, the hospital has enacted various aspects of communication and change including electronic health record (EHR) in order to realize its current performance and efficiency success despite the challenges. There are various barriers to inter-professional healthcare endeavors.

One such factor is inadequate communication provision among the concerned professionals. Other barriers include occupational cultures, prejudice, resource allocation, interpersonal differences, large number of participants, poor coordination, ignorance of multi-professional benefits, political issues, and other relevant concerns. Others include leadership ambiguity, apathy of team members, and lack of commitment.

In order to minimize such barriers, it is proper to enhance interpersonal communication, form a fully constituted team, avoid personal differences, minimized devastating occupational cultures, coordinate, cooperate, and form a team with considerable number of professionals.

For example, after realizing that lack of effective communication can have adverse effects on the performance within King Faisal Specialist Hospital and Research Centre (KFSH&RC), the organization has opted to reorganize its communication processes (Jelena, 2007). Recently, the organization has instituted the compliance and quality control departments.

It pursues strategies that determine the nature of training considered suitable for its employees. Though such initiatives are innovative, the establishments of such communication improvement strategies have resulted into increased efficiency. As such, companies have been able to produce high quality product and services. However, the process of offering cost reduction initiatives has compromised such companies’ competitiveness.

Lack of sufficient and reliable information linking training to workforce performance is a serious problem to corporations intending to implement such strategies. Further, institutions have been unable to establish specific communication attributes that may facilitate improved workforce performance. Nevertheless, such employees are required to perform different functions.

Analysis of the Organizations and Business Processes

It is possible for patients to achieve quality services when handled by multiple professionals in the healthcare context. Interdisciplinary communication helps in enhancing healthcare by augmenting coordination of services, especially for multifaceted medical complications.

In case a patient has a complex and acute health condition, collaborative healthcare will help in enhancing the speed of handling the case and other lucrative provision in the very situation. Speed is crucial in every circumstance. It helps in executing duties with precision and promptness, a fact that is demanded considerably in the healthcare sectors (Couch 1998).

It is possible to attain quality patient-centred care when healthcare processes are executed with efficiency and speed. This is helpful in attaining the demanded success. Critically, it is vital to collaborate in order to attain the demanded rapidity, efficiency, and medical competence. Additionally, it is feasible to integrate healthcare facilities for a vast range of healthcare complications and needs.

This is practicable since various specialists will come together to handle various complications with promptness (Enthoven & Vorhaus 1997). Lord Darz’s report indicates that healthcare experts emerging from varying medical fields habitually collaborate in order to advance treatment processes (CSIP 2008). This indicates why communication is quite lucrative in the medical context and to patients in particular.

The overall output of such caregivers will increase tremendously. Accordingly, this provision might enhance job satisfaction among the health practitioners. It is crucial to augment such healthcare provisions in order to remain relevant in the industry and perform the required duties with precision. Collaborative services in healthcare are crucial following their considerable contributions to quality and precision in patients.

For example (in the hospitalized patients), the coordination between nurses and physicians is very crucial in executing the desired medical processes. There are situations that demand the interventions of physical therapist, respiratory therapist, or a medical practitioner in order to stabilize a given condition in the patient. Such specialists, when working together, are able to attain the required success in the entire treatment processes.

In the publication named “Valuing Peoples”, communication is able to enhance professional development in the realms of skills and knowledge. According to NHF standards related to mental wellness, the essence of this is to embrace collaborative healthcare provisions (Department of Health 1999). This conforms to the demands of attaining proficient and successful healthcare practices.

When health practitioners from different disciplines come together to solve a given medical case, it is possible to succeed prominently since each of them might bring a different idea helpful in the case (Drinka & Clark 2000). This supports the aspects of communication in healthcare. Crucially, it is advisable to attain critical medical concepts in such provisions hence conforming to the alleged developmental issues.

This is a critical stipulation in the healthcare context. As mentioned earlier, it is possible to attain efficiency and rapidity when executing various healthcare tasks (Jones 2005). This is possible since every physician in the concerned task will endeavour to accomplish his or her obligations with precision and promptness. Consequently, each participant is able to develop skilfully and knowledgeably.

Communication in the patient-centred healthcare helps in empowering patients during their treatment periods. Additionally, it is crucial to collaborate on critical health conditions that require expertise from different specialists (Wilson & Rockstraw 2012). This helps in motivation various patients as they battle their illnesses. Physicians from varying healthcare disciplines can come together to handle complicated health conditions.

This can be a critical psychological and physical motivator to patients. Empowering patients can enhance their recovery rates as evident in various medical contexts. Hence, by performing a collaborative healthcare practice, a patient might get optimistic thus boosting his or her immunity, mental, and physical conditions for quick recovery.

Interdisciplinary communication is effective in healthcare following its merits with regard to medical provisions. This is relevant since there are different disciplines in the medical field, which must be integrated (professional collaboration) in order to attain the desired medical success on the concerned patients.

For example, sharing the progress of a patient within team members (whether on improvement or deterioration) is crucial. The move helps in formulating appropriate measures to be taken on the patient to enhance the aspects of high quality patient-centred care. This indicates the importance of communication in the context of healthcare as well as other viable sectors.

The matter is equally applicable on acute instances where patients need immediate attention from the concerned physicians. From this argument, it is evident that collaborative healthcare provisions provide the demanded efficiency within the healthcare context. This conforms to the argument that viable communication (professional collaboration) is paramount in providing high quality patient-centred care (Taylor & Lessin 1996).

The fact that communication brings different but experienced personalities together indicates its potentiality in the healthcare perspective. Concurrently, another aspect of communication that allows it to bestow quality patient-centred care is its ability to permit the concerned practitioners to learn new skills and novel medical approaches meant for different health complications.

This will promote quality healthcare practices since the concerned healthcare practitioners will have vast knowledge in multiple fields hence supporting the aspects of professional collaboration. This is helpful in serving patients with varying health complications. Precisely, communication helps the concerned medical practitioners to share expertise in various fields in order to attain an ultimate success (Liff, 2011).

For example, a practitioner knowledgeable in neurosurgery can gain considerably in haematology if a patient under treatment required multiple medical attentions. In the publication “No Decisions about Me minus Me”, it is crucial to recognize that patients are active partners in the healthcare provision (Thornton, 2011). They also need to make their preferred choice on who, how, and when to treat them despite the barriers.

Inter-professional healthcare provision allows patients to work with medics they prefer with respect to confidentiality. Calming patients psychologically and encouraging them through various medical processes is helpful in achieving quality patient-centred care. It means that the patient is highly valued, and his or her health is prioritized.

Similarly, this contributes to the improvement of the patient’s safety and confidentiality (Forman, 2011). Collaborative healthcare practices focuses on the wellbeing of patients and quick recovery from the concerned illnesses. Ability to induce cooperation from the patient is a credible provision worth consideration.

Discussion of Healthcare Application System Solutions

The advantages and disadvantages of the solution discussed against a set of weighted objectives, established in the previous section and supported from current literature are critical. Brilliant communication is quite beneficial in the healthcare context. Considerably, health practitioners can gain a lot with regard to efficient communication.

They have a chance to appreciate the merits that collaborative healthcare provisions can offer to the concerned healthcare practitioners. Obviously, communication enhances the aspects of communication between health practitioners and patients (Guo 2009). Since patients play critical roles in the healthcare processes, this is a considerable benefit.

It is crucial to enhance communication between the two parties for a maximized quality patient-centred care. Additionally, collaborative communication grants multiple communication approaches to medics. It helps in eradicating stigma that might hinder courage and quality healthcare provisional aspects.

Whenever team members work collectively, it is advisable that they communicate effectively in order to enhance their understanding on the concerned medical condition. Contextually, it is crucial to note that stigmatization can interfere with the processes of healthcare. According to Lord Liam’s Report, it is advantageous if team working can eradicate such stigmas.

This is helpful in overcoming learning barriers. Another evident benefit is that team working fosters enjoyment and apprehension of other disciplines, a fact that helps in eradicating interdisciplinary conflicts among health practitioners through efficient communication.

In addition, collaborative team working helps students to strategize for future practices, enhance their participation in learning, and challenge incredible cultures practiced in other disciplines. In order to achieve such benefits, interdisciplinary professionals must abide by the medical ethics and virtues proclaimed in the healthcare provisions.

NHF standards related to mental wellness indicate that most governments strive to protect the health of their people; thus, they have established supportive plans to ensure that the available healthcare facilities provide quality and patient-centred care. This has necessitated the provisions of effective communication within the healthcare system.

All health practitioners are expected to cooperate with each other in order to increase efficiency, effectiveness, and productivity required in the healthcare industry. This is a critical phenomenon in various contexts. It is crucial to agree that collaborative healthcare provisions will enhance the aspects of quality patient-centred care to the sick.

Most of the government policies promote the provisions of collaborative healthcare delivery. This is meant to enhance the experience of various health practitioners enabling them to be resourceful in their careers (Kelly, 2012). Additionally, healthcare communication policies support innovation by health practitioners.

This promotes the achievement of credible results in the realms of quality patient-centred healthcare provision. Communication is known to confer this provision as indicated earlier. Governments have the mandate to empower health practitioners by establishing viable policies helpful in promoting the aspects of communication in order to promote substantial healthcare provisions.

The nature of policies enacted and embraced by a government can actually dictate the healthcare provisions indicated earlier (Frampton & Charmel, 2009). Communication among the health practitioners enhances professionalism, promotes competence, and diversifies expertise in various healthcare disciplines.

It is evident that different governments have varying regulations meant to enhance quality and patient-centred healthcare provisions indicated before. The benefits of communication (with regard to healthcare provisions) are evident when considered critically. It is imperative to provide the sick with a quality patient-centred care as conferred by communication.

Concurrently, the named communication equally helps in providing the sick with critical and quality healthcare provisions. The incorporation of expertise from different disciplines is helpful in endorsing patients with the required quality patient-centred healthcare provisions mentioned earlier. There are various benefits gained in the communication.

Firstly, it promotes the success of all medical operations while enhancing the aspects of job satisfaction and expertise among the concerned healthcare practitioners (Debisette & Vessey, 2011). It is central to consider the stereotypes of inter-professional provisions in healthcare sectors.

Having studied the benefits of collaborative communication provisions (with respects to patient-centred cares), it is recommendable to uphold the virtues of this issue between patients and healthcare practitioners. Managing to uphold the mentioned benefits is substantial in the healthcare context. Additionally, communication promotes maximum use of resources and facilities (Branine, 1998).

When healthcare practitioners come together to work on a particular medical case, the aspects of efficiency, proficiency, and rapidity will obviously maximize the use of the available resources and facilities within the healthcare context. There are also issues of negative professional stereotypes as alleged before.

With the adoption of effective communication, King Faisal Specialist Hospital and Research center will take advantage of opportunities as they come along. Thus, the delivery of healthcare services will be timely. It aims at ensuring that there is efficiency.

Operating an effective inventory management, information on market dynamics, supplier’s power and the costs of goods should be undertook, there is also need to have all procurement departments integrated in the system for proper communication among them. Consequently, this ensures that there is enhanced communication between loading and unloading of goods (Kinsella 2003).

King Faisal Specialist Hospital and Research center had no option other than maintaining good business relationship and effective communication provisions with its suppliers. This will assist in making sure that there is reliability in the supply of materials. Effective communication offered the platform through the system that aimed at enhancing the relation that prevails.

The relationship means that suppliers were getting more concerned on demand from medical facilities like King Faisal Specialist Hospital and Research center. They also aimed at fulfilling the demand in quality and quantity; suppliers have crucial information that they can give to the company, and assist in making strategic decisions in order to take advantage of market opportunities.

King Faisal Specialist Hospital and Research center needs to look into its database for effective communication. Some suppliers have supplied satisfying equipment leading to better provision of medical care services. Using effective communication, the company has been able to maintain a pool of data detailing these times for future decision-making. Effective communication ensures the company has adequate supplies at any one point in time (Wilson & Rockstraw, 2012).

Appendix A

Strategic Information Systems Grid

Business Challenges:
  • Inadequate communication provision among the concerned professionals
  • Occupational cultures
  • Prejudice
  • Improper resource allocation
  • Interpersonal differences, large number of participants, poor coordination
  • Ignorance of multi-professional benefits, political issues, and other relevant concerns
Management Issues:
  • Recently, the organization has instituted the compliance and quality control departments.
  • It pursues strategies that determine the nature of training considered suitable for its employees.
Information Systems Solutions:
  • This conforms to the demands of attaining proficient and successful healthcare practices. When health practitioners from different disciplines come together to solve a given medical case, it is possible to succeed prominently since each of them might bring a different idea helpful in the case
Technology Issues:
  • Computerized Physician Order Entry (CPOE)
  • Electronic Medical Records (EMR)
  • Electronic Health Records (EHR)
Business Benefits:
  • Efficiency,
  • Profitability
  • Expansion
  • Promptness
  • Professionalism
Organization Issues:
  • It is central to consider the stereotypes of inter-communicational provisions in healthcare sectors. Having studied the benefits of collaborative communication provisions (with respects to patient-centred cares), it is recommendable to uphold the virtues of this issue between patients and healthcare practitioners.

Appendix B

Comparison of Solutions

Objectives Weight
of Objective
Option 1
Build Community on Yahoo
Option 2
Establish own Internet Site
Option 3
Pilot Community at CIGNA.com
Avoid Privacy/ Security Risk .20 Low Medium High
Full Automation .25 Low High Medium
Ease of Implementation .10 High Medium Medium
Ease of Use .20 Low High Medium
Cost .15 Low Medium Medium
Time to Market .10

High

Medium Low

References

Branine, M. (1998). The logic of job-sharing in the provision and delivery of health care. Journal of Health Organization and Management. 12(1), 63-72.

Couch, J. (1998). The health care professional’s guide to disease management, Maryland: Aspen Press.

CSIP (2008). A summary of Lord Darzi’s Review of the NHS. Web.

Debisette, A. & Vessey, J. (2011). Nursing workforce issues. New York, NY: Springer.

Department of Health. (1999). . Web.

Drinka, T. & Clark, P. (2000). Health care communication: interdisciplinary practice and teaching. Connecticut, CT: Auburn Press.

Enthoven, A.& Vorhaus, C. (1997). A vision of quality in health care delivery. Health Affairs Journal. 16 (3), 44-57.

Forman, H. (2011). Nursing leadership for patient-centred care: authenticity, presence, intuition, expertise. New York: SPRINGER.

Frampton, S. & Charmel, P. (2009). Putting Patients First Best Practices in Patient-centered Care: Epub Edition. Hoboken, NJ: John Wiley & Sons.

Guo, K. (2009). Effective communication in health care: Strategies to improve communication skills for managers. The Business Review, Cambridge’. 12(2), 8-17.

Jones, R. (2005). Oxford textbook of primary medical care. Oxford: Oxford University Press.

Kelly, P. (2012). Nursing leadership & management. Ohio, OH: Cengage Learning.

Liff, R. (2011). Promoting cooperation in health care: Creating endogenous institutions. Qualitative Research in Organizations and Management. 6(1), 46-63.

Taylor, R. & Lessin, L. (1996). Restructuring the health care delivery system in the united states’, Journal of Health Care Finance. 22(4), 33-60.

Thornton, S. (2011). . Web.

Trofino, J. (1995). Transformational leadership in health care, Nursing Management. 26(8), 42-52.

Wilson, L. & Rockstraw, L. (2012). Human simulation for nursing and health professions. New York, NY: Springer.

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