Businesses in the hospitality industry are some of the most sensitive to operate. Kudler Fine Foods is one such business which engages in business in a highly volatile area. Selling of food is indeed volatile because one has to be very specific to the tastes and preferences of the clients.
Taking into consideration that most foods are perishable, a food vendor has to run an extra mile to ensure that the products are always fresh so as not to tamper with the natural taste of the food. To effectively run a food store such as Kudler Fine Foods, it is imperative that alliances are created with the internal and external stakeholders to ensure that the interest of serving the best products is upheld. Two among the many strategies which can be used are organizational communication and work motivation.
Organizational communication is very significant in the hospitality industry. The management should ensure that organizational communication is effective and carried out among all the members of Kudler Fine Foods. Organizational communication is especially significant because it is the best way to garner information about the employees and customers.
With effective organizational communication in place, it is possible to solve most of the conflicts, both internal and external, before they blow up. Listening and solving internal worries among employees is very important as it is a show of appreciation. This show of concern for one another creates unity in an organization and thus fostering alliance within the organization.
Effective organizational communication makes it possible for the frontline employees to present the minor and even major complains and concerns from the customers. The frontline employees mostly interact with the customers on a daily basis and thus such employees are best suited to make recommendations on what the customers need and prefer.
The best way to create an alliance with the customers is ensure that their needs and preferences are taken care of. Organizational communication makes it possible for information to flow through the supply chain of an organization.
Effective organizational communication will ensure that information is easily and quickly channeled to the relevant authorities for timely consideration. Communication will therefore move information across the board for consideration and this will ensure that all parties are heard and therefore happy hence fostering of strong alliances.
Work motivation is very significant as it rejuvenates the employees. Motivated employees work independently and always have the interest of the organization they are working for in their hearts. Work motivation can be carried out in various ways but whichever method is chosen, the method has to make the employees feel appreciated and valued.
Work motivation is a way of the management appreciating the employees for what they are doing and naturally the employees will reciprocate by offering their best services and offering information that they are convinced will help the organization to move ahead. Kudler Fine Foods being a business in the hospitality industry will hugely benefit by ensuring that work motivation for its employees is in place.
In this case, the motivated employees will serve the clients warmly and open heartedly. A warm service offered to the customers will foster friendship between the store and its customers. Work motivation will also foster friendship between the management and the employees. Work motivation will therefore foster alliance across the board.