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Management Information Systems and Enterprise Resource Planning Case Study

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Updated: Nov 29th, 2018

Introduction

Businesses require constant information to be processed and disseminated to the relevant stakeholders on time. To achieve this, they need Management Information systems. A Management Information System is a set of connected apparatus, mostly computerized combinations that continuously acquire raw and needed data from within and outside a firm. Consequently, the data is processed and stored in a central place called database where it is always updated and availed to those with authority to access it.

There are several applications that are described in the case study. They are known as the Enterprise Resource Planning (ERP) systems. The disseminate information relating to financials, inventories, manufacturing, sales and marketing, as well as order management and procurement. The systems also assist in project management documentation as well s post-implementation performance measurement.

El Alamein is faced by various challenges as they seek to implement the Enterprise Resource Planning systems. First and foremost, some heads of department have been resistant to change. They are used to relying on separate computers which were fitted with custom excel sheets so as to facilitate the operations.

The second challenge was high staff turnover during implementation. It is clear from the case study that El-Alamein suffered loss of six crucial people in a period of six months only. High staff turnover is hurting for business because a corporation has already invested a lot in those people in training as well as other resources offered to them during their stay in the organization.

In addition to heavy investment in the staff who left, their departure led to delay in the areas they were in charge of as well as repeating some of the steps already done during the analysis and set up stages.

To mitigate the resistance to change, El-Alamein took drastic steps. Firstly, the company identified crucial persons from all major departments to act as agents of change. These agents were to take up the role of convincing the other employees on the need to embrace the system.

Secondly, El-Alamein took it upon themselves to train users for the new system so that they understand how the new system will affect business operations. Lastly, the company took a step further by fostering participation by end users through inclusion of more employees than just the senior management when it came to decision making, analysis and implementation.

In my opinion, the three steps taken to mitigate resistance to change are so bright. When you involve people and especially the junior staff in decision making, analysis and implementation, the process is bound to be smooth because the feeling of imposition and ambush is expunged. They feel part of the process and as such, they own it and would not wish to see it fail.

Over and above, change agents, if well trained on their critical role can influence the viewpoint of other employees. They are trained to believe in the system/process first. Consequently, what they pass on to their colleagues is deep conviction from within them. This becomes easy to convince others in various departments.

The Enterprise Resource Planning systems helped El-Alamein to reduce investment risks. In addition, the company has strengthened the process of integration as well as improving the rate of production. The efficiency in regard to handling of inventory is now rated highly. The IT investments have helped El-Alamein to initiate connections with multinational corporations.

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IvyPanda. 2018. "Management Information Systems and Enterprise Resource Planning." November 29, 2018. https://ivypanda.com/essays/management-information-systems-mis/.

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IvyPanda. (2018) 'Management Information Systems and Enterprise Resource Planning'. 29 November.

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