Introduction
Organizational behavior can be defined as the proper knowledge of either people or groups and how they interact in organizations. It involves people interactions and how they actually relate in these organizations and the main goal for the organizational behavior is actually to build strong relationships among the workers in order to achieve the organizational goals. Organizational behavior actually incorporates a wide of things ranging from the workers themselves, leadership styles, and workers’ relationships among others. Organizational behavior has some elements, which actually range from the organization’s management and its future goals. (Aaronson, and John, 1987).
It is through organizational management, which actually determines its leadership patterns, and the organizational code of conduct and it’s through this then the workers are motivated to work since there is well-established management and code of conduct within the organization. When then the organizational behavior has been established, then you find that the workers are then satisfied with the working conditions, and hence as a result you find that there are no cases of crimes in the organization since the organization now runs properly with good management and behavioral conduct.
In order for the organization to grow, then there must be organizational development, which actually brings about planned change. In order then to avoid any crisis in the organization, the quality of work-life should then be up to standard by providing favorable conditions for the workers to work in. You find that most of the crises in the organizations are as a result of poor working conditions like when workers are overworked or even poor leadership and hence as a result, there is a need to look at this in order to ensure that workers quality of life is conducive. (Aaronson, and John, 1987).
Pre-crisis planning
It is clear that in every organization, there must be a crisis since when dealing with people of different backgrounds, there must be differences that may be due to the differences in culture, age, gender among others. It is then due to this then that there must be well-defined plans to help solve these problems if at all they occur. When a crisis actually occurs, then you find that there is chaos all over, and hence as a result then that when there are well-defined rules and regulations then you find that in case of any crisis in the organization, the correct procedure is taken in order to curb these problems.
In the plan, it should include some of the things like a coordination body that is well established. This body is actually supposed to take the responsibility of implementing the actions in the plan. This body actually is supposed to implement policies that are actually supposed to be followed by the workers in that organization and in case of any misconduct, and then the correct procedure is followed as per the rules and regulations of that policy. A hierarchy of authority should also be set in that plan in order to make sure that in case of any anomalistic, then the subordinates are then in a position to follow the correct chain of reporting the matter.
You actually find that if there is a well-established hierarchy of authority then you find that the work becomes easier since the workers actually know the correct procedure to follow and hence as a result, you find that the number of crises is then reduced. Also, you find that most of the crises often occur at night, and hence as a result, it’s upon the organization to ensure that there is security available for twenty-four hours in case this happens, then they can be in a position to control them. (Aaronson, and John, 1987).
In the coordination plan then it should also include important groups like representatives of various groups in order to ensure that if in case there is any problem, then these representatives can report the matters to those actually concerned and hence as a result, help solve that problem before it gets worse. Firefighters should also be incorporated in the plan in order to ensure that in case of any damages of fire cases then this organization can be in a position to put off the fire before it actually consumes everything.
Well-established medical facilities since you find that in almost every crisis, there are those who actually sustain injuries and these people could be innocent people so as a result, then it’s good for the organization to have a well-established hospital to cater for these patients. There should also be mental health professionals since you find that most of the workers who actually commit these habits are actually out of their minds or under the influence of drugs so its actually vital to have mental professionals to ensure that in case of such happenings, then those concerned are actually checked for their mental condition and those actually found they did out of drug use are actually sent off and those with mental problems given the correct treatment.
Presence of churches and mosques whereby there is the clergy and spiritual leaders. You find that these people are actually useful in many organizations and also in the communities since most of the spiritual leaders can actually give advice to the workers on how to conduct themselves well and how to avoid such behaviors like a crisis. There should also be compensation programs for those actual workers affected and the compensation of the organization by those actually involved. These compensation programs should also include emergency funds to compensate the survivors who actually suffer physical or financial losses. (Allen, 2004).
Risk assessment
Risk assessment actually refers to assessing the cause of the incident caused by that group for instance if it is the case of fire, then by risk assessment then it means that you actually go deep into investigating the loss caused by the incident, evaluating the damages caused in order to be in a position to know the amount of loss caused by that incident. As a result, then you find that in any organization, there must be risk assessment programs in order to ensure that in case of any damages in the organization, the damage can be evaluated and the correct compensation give. Risk assessment is actually good in any organization since it helps to protect your workers by compensating them and your business at large. Under risk assessment, then one has to identify the following.
Identify the available health hazards and identifying those things, which could actually cause harm to your workers, could actually do. You find that most organizations fail because they don’t properly plan for their risks. Some of the organizations tend to actually ignore the importance of planning. It is well known that risk is inherent in any organization and it is upon each and every organization to actually plan for their risks and acknowledge the possibility of crisis. (Allen, 2004).
Crisis management
Crisis management in any organization is very relative in order to ensure that the organization actually runs properly without cases of crisis occurring. Crisis management actually involves activities like planning on how to deal with a crisis when such cases occur. In this case, then you find that when crises occur, its good to control them, and hence as a result, then you find that if there are set policies to manage this crisis in order to prevent them from reoccurring, then the organization is in a position to run without any problem which might lead it into losses.
In any organization before it actually starts, it has enough resources which are actually set aside for crisis management plans for instance in case of a stolen machine during the time of crisis, then the organization should be in a position to buy another machine in order to replace the stolen machine. Crisis management also involves going deeply into identifying the real nature of that crisis and after one has identified the crisis, then can intervene in order to minimize other damages occurring. It is then through crisis management then that the organization can be in a position to operate without any problems since the organization has resources to cater for any losses accrued. (Calloway, and Keen, 1996).
Under crisis management policies are also established in providing for proper planning of the running of the organization, proper training of the workers since it’s through proper training then that the workers are in a position to work properly without any cases of crisis, and the availability of enough resources to help the organization run properly without any cases of stopping the organization due to lack of enough funds to cater for the loss caused by the workers.
Under crisis management, then there is also a need for crisis communication and it’s through this then there is a need for plan pre-event. There is a need for the organization to plan for various activities. There is a need to plan by establishing certain policies which actually act as a response to various incidents. Through these plans, then they actually identify the risk areas and provide various strategies for them in order to prevent those risks from happening.
It is also through these plans then the plan implementers establish decision-making procedures. There is also a need to update the plans as time goes on since it’s through updating these plans then the workers are in a position to work effectively since you find that most of their problems are actually addressed by following the correct chain. So as a result, there is a need to communicate with the workers in areas possible in order to ensure that cases of crisis do not actually occur. (Chen, 2004)
Crisis leadership
It is well depicted that in any organization, there must be crisis leadership, which actually helps to solve the crisis quickly if at all it occurs. It’s much vital for all organizations to ensure that they have well-established leadership since you find that it’s through good leadership then the worker’s needs are addressed. There must be a well-established hierarchy of leadership since it’s through leadership hierarchy that you find that decision-making procedures are followed by the correct chain of leaders.
It’s also good to ensure that the correct leaders are chosen with good communication and leadership skills so that these leaders can effectively communicate with the workers in case such a crisis occurs. The crisis leaders are supposed to incorporate some factors like information gathering in that the crisis leader must be in a position to collect information concerning the crisis and should also be experienced in such field in that this leader must be trained in order to ensure that he is in a position to assess the crisis and report it to the authority. (Chen, 2004)
Organizational preparedness
Organizational preparedness helps the organization to actually cope with crises. In any organization before it actually starts, it has enough resources which are actually set aside for crisis management plans for instance in case of a stolen machine during the time of crisis, then the organization should be in a position to buy another machine in order to replace the stolen machine. (Calloway, and Keen, 1996).
Post-crisis evaluating plans
Post-crisis evaluating plans should actually be established in order to ensure that crises do not occur time after time so it is the need of the organizational management to ensure that they have made these plans in time in order to stop the crisis from reoccurring time and again. There should be contingency plans and these plans should actually include things like the predictable and unquantifiable crisis in that these plans should actually include the plans for the already happened crisis, how to curb them, and also that crisis which was unpredictable so that in future such occurrences could be solved easily.
The main objective of these goals is to actually ensure that such crises do not happen again in the future which can actually lead to the collapse of the organization. There is a need to plan by establishing certain policies which actually act as a response to various incidents. Through these plans, then they actually identify the risk areas and provide various strategies for them in order to prevent those risks from happening. (Allen, 2004).
It is also through these plans then the plan implementers establish decision-making procedures. There is also a need to update the plans as time goes on since it’s through updating these plans then the workers are in a position to work effectively since you find that most of their problems are actually addressed by following the correct chain. So as a result, there is a need to communicate with the workers in areas possible in order to ensure that cases of crisis do not actually occur.
There is also the need of developing succession plans and these successions plan actually help to prevent the future crisis from happening. An organization is actually said to succeed only when it has proper plans, which actually makes the organization prevent the future crisis from happening, and hence as a result, you find that the organization can grow effectively. (Allen, 2004).
Conclusion
Organizational behavior can be defined as the proper knowledge of either people or groups and how they interact in organizations. It involves people interactions and how they actually relate in these organizations and the main goal for the organizational behavior is actually to build strong relationships among the workers in order to achieve the organizational goals. In order then to avoid any crisis in the organization, the quality of work-life should then be up to standard by providing favorable conditions for the workers to work in.
You find that most of the crises in the organizations are as a result of poor working conditions like when workers are overworked or even poor leadership and hence as a result, there is a need to look at this in order to ensure that workers quality of life is conducive. In any organization before it actually starts, it has enough resources which are actually set aside for crisis management plans for instance in case of a stolen machine during the time of crisis, then the organization should be in a position to buy another machine in order to replace the stolen machine.
You actually find that if the organizations have well-established rules and regulations, then the end result is that there is a good performance in the operations of the organizations and hence as a result, the organization automatically grows. So these contingency plans should be established by crisis management leaders who are actually trained in order to ensure that the proper chain of reporting such cases has been followed and hence as a result, you find that the organization functions normally without any incidents of crisis and if at all these crises occur, then you find that the crisis management leaders are in a position to solve them correctly.
Reference
Aaronson, A and John, M (1987). Intelligent help in a One-Shot Dialog: A Protocol Study. Proceedings of the ACM Human Factors in Computing Systems and Graphics interface.pp. 160-169.
Aaronson, A and John, M (1987). Understanding Intelligent Help. A Protocol analysis of Advisory interactions. User interface institute, IBM T. J. Watson Research Center.
Allen, T. (2004). Information Needs and Uses. In C. A. Cuadra and A. W Luke (eds). Annual review of information Science and Technology.
Chen, C (2004). Information Seeking: assigning and anticipating user needs. Neal-Schumann Publishers, New York.
Botterell, A (1996). Network technology in the practice of emergency management. The Australian Journal of emergency management.
Calloway, L. and Keen, P (1996). Organization For Crisis Response. Journal of Information Technology.
Cleuvers, M (2003). Crisis Leadership, the organic state and the modern presidency. The Australian Journal of emergency management.