Introducing Business Process Pizza Map: Pizza Making Process
Business Process Improvement: Revised Process Map
Report: Business Process Improvement Strategies
A business process involves a series of subsequent tasks and decisions aimed at optimization of work within an organization (Graham, 1996). What is more important is that employers recognize the necessity to introduce constant changes into the business process to improve efficiency, increase demands, and meet the organizational goals (Graham, 2004). Regarding the above-presented assumption, pizza production and orders have been considered as Jaguar Café to define the business production and provide possible business process improvements. Specific emphasis will be placed on increasing the quality of services promoting customers’ satisfaction.
I could track the production process of a hot pizza by ordering one by myself at Jaguar Café. When the order was received, it was submitted to a chef cook who starts preparations. Further, he checked up the ingredients and made the topping for the ready piece of dough. The ingredients were topped gradually: first tomato sauce, cheese, and other ordered ingredients. Then, the pizza goes to the oven. The final order went to the packing department or the waiters. Regarding the business process, pizza ordering is associated with three major aspects: order submission, order processing, and receiving payment. All these aspects are presented on my business process map. Overall, the process seems to be clear and efficient, except for several nuances. In particular, the process fails to include concepts increasing customer demand and satisfaction. At this point, the revised business process map involves the concepts of researched tables for regular customers, or for those who order pizza at home.
It can be concluded that a well-documented flow of tasks can contribute to better planning and organization of work. Specifically, the pizza production process has been presented to analyze each step of production and define the opportunity for potential growth and development. To increase profitability and consumer demand, the café managers should introduce a higher quality of order processing stage. Besides, corporate responsibility imposed on the service should be taken into higher consideration to meet the customer’s demands and sustain a competitive advantage.
Reference List
Graham, B.S. (1996) Process Improvement. The Ben Graham Corporation. Web.
Graham, B.S. (2004) Business Process Improvement: The Devil’s in the Detail. The Ben Graham Corporation. Web.