The quality of employee performance is one of the most important aspects of management in a workplace. Many aspects of management determine the quality of employee performance in the workplace. These include the style of management, management systems that have been put in place, employee motivation, and the work environment.
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First, the style of management that managers adopt at the workplace determines the quality of performance of employees. Performance is boosted by involvement of employees in the decision-making process, equal treatment, effective communication, and encouragement of innovation and creativity.
Employee performance improves when employees are allowed to make organizational decisions in their fields and allowed practice their creativity and innovativeness. Good managers allow employees to decide what is fit for them in the workplace.
They neither dictate nor command, and they encourage open discussions and sharing of information. This motivates employees and creates a sense of belonging and value, which helps to improve performance.
Secondly, developing an appropriate work environment is an important aspect in determining the quality of employee performance. Managers should establish workplace rules and regulations that motivate employees to achieve the organization’s goals and objectives. In addition, the quality of values, norms, and the corporate culture determine the quality of performance.
Employees follow the rules and regulations that govern employee behavior and performance at the workplace. Therefore, managers should consider employee needs and preferences when establishing rules and regulations to govern them at the workplace. The workplace environment should encourage employee freedom, creativity, and individual initiative without creating a feeling of restriction or limitation.
Thirdly, motivation is a vital aspect of employee performance. Motivated employees work harder, provide high quality customer service, are more creative and innovative, handle challenges effectively, and are good problem solvers. Managers can use several methods to motivate employees. These include employee recognition, rewards, and training.
Recognition and rewards are two of the most commonly methods used by managers to improve performance. These two methods create a feeling of being valued by an organization and as such, motivate employees to work more.
Incentives such as free memberships to health clubs, free holiday trips, and personal days help employees to relax, spend time with their families, and reduce work related stress. This leads to improved employee performance.
Fourthly, developing management systems such as education, training, and development is vital. Employee training helps employees to know and understand what they are expected to do in order to achieve the goals and objectives of the organization.
These systems should provide the necessary tools and skills that help to improve employee performance. Developing the skills of employees is important in motivating them. Managers should establish employee development courses that ensure that employees constantly engage in activities that improve their skills and performance at the workplace.
Appropriate employee behavior is vital in ensuring good customer service. From a manager’s perspective, employees should be honest, kind, polite and patient in order to offer high quality customer service. Customers have different personalities and it is important for employees to know how to deal with different personalities. Employees should listen to customer complaints and feedback and respond appropriately.
This is vital in efforts to create customer loyalty. Employees should also research on customer needs and preferences in order for them to serve them better. Politeness and kindness make customers feel respected and valued by an organization. Employee training should include methods of ensuring high quality customer service.