Resilient nurses and social workers have high emotional intelligence, which helps them better understand the moods of patients and their families. It is easier for such workers to provide psychological support to patients, and they do it at a much better level than others (Park et al., 2020).
Surveys are the best way to monitor burnout among nurses and social workers. At the same time, it is essential to ensure that the surveys are not conducted in the hospital but that the researchers can give them in electronic or paper form at home. At home, employees will be able to relax and weigh their feelings in a comfortable environment.
Despite the successful conceptualization of nurse resilience, psychologists and other researchers should always be flexible in their definitions (Cooper et al., 2020). Psychological aspects of resilience and its loss can vary from person to person and can be combined with other problems not directly related to work: depression, schizotypy, insomnia (Park & Ko, 2021).
The role of managers in nursing burnout cannot be underestimated, as they are the ones who can manage the workload. Vertical communication in the hospital should be trustworthy so that nurses can freely express their suggestions.
COVID-19 has made the job of nurses and social workers more difficult. Many of them hear a lot of accusations against them and often feel guilty about other people’s problems.
The most important aspect is the issue of stigma, and this is not about nurse-patient stigma. The medical community inside is also full of stigmatizing situations, and because of this, nurses and social workers are forced to keep their fears and concerns to themselves. However, Rose & Palattiyil (2018) postulate: “A culture should be nurtured in which acknowledging limitations and asking for support is regarded as professionalism” (p. 17) Usually, this topic is not discussed, concentrating on social stigma or other forms.
Psychological aid rooms are solid support for nurses and social workers. Brennan (2017) states: “Alternative practices such as mindfulness and meditation programs have also been associated with reduced levels of stress” (p. 46). However, alternative practices are not a trusted way to improve health and psyche for many people, especially for the older generation. In this regard, it is inadequate to recommend them as a universal method; replacement options needed.
References
Brennan E. J. (2017). Towards resilience and wellbeing in nurses. British Journal of Nursing (Mark Allen Publishing), 26(1), 43–47.
Cooper, A. L., Brown, J. A., Rees, C. S., & Leslie, G. D. (2020). Nurse resilience: A concept analysis. International journal of mental health nursing, 29(4), 553–575.
Park, S., & Ko, H. (2021). The mediated effect of ego resilience and social support on relations between vocational identity and organizational commitment of social workers. The Journal of Humanities and Social sciences, 21(12) 29-44.
Park, Y., Crath, R., & Jeffery, D. (2020). Disciplining the risky subject: a discourse analysis of the concept of resilience in social work literature. Journal of Social Work, 20(2), 152–172.
Rose S., & Palattiyil G. (2020). Surviving or thriving? Enhancing the emotional resilience of social workers in their organisational settings. Journal of Social Work, 20(1), 23–42.