The last dramatic changes in the market structure have given rise to a number of issues related to the appearance of new services needed to satisfy customers and align the efficient functioning of various businesses. Therefore, the implementation of new practices triggered the significant reconsideration of the model according to which a certain sphere or business is organized. The shift of priorities also conditioned the necessity to satisfy the customers needs and guarantee the constant improvement of the companys image. In these regards, the reuse of materials became one of the major concerns of the modern market as it could guarantee quality control and improve the relations between customers and manufacturers.
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If to speak about service or business markets, return management becomes crucial for the efficient functioning of these spheres. This significance results from several important factors. First, the service market implies the process of selling health treatment, telecommunications, financial services, etc. It means that the quality of the service is vital as it impacts the final result. Furthermore, the business market rests on companies that buy raw products for their various distribution or use (Dwyer, 2012).
For these reasons, efficient return management becomes one of the main factors that might condition the success of the whole project. There are several important aspects of this process that should be mentioned while analyzing the whole process.
The return management could be defined as the crucial supply chain management process that requires effective execution across the firms to provide the productivity improvement process and guarantee the quality of the final product (Mollenkopf, Russo, & Frankel, n.d.). The given definition evidences the great significance of the process and highlights its advantageous characters. Yet, if to analyze the process of return management in terms of business or service markets, any return process could be initiated in case the quality of raw material, service, or final product does not meet the expectation of a customer or retailer.
The precise examination of the product might provide the information needed for the final verdict related to its quality. Yet, if the product is labeled as defective, it should be returned to the manufacturer.
Besides, to mitigate the negative impact of the low quality of the product or service, the return management should be fast, visible, and controlled (Dwyer, 2012). A retailer that initiates the return could use a number of various automated workflows that could guarantee the high speed of data processing. Moreover, the usage of certain software to create the new return process also contributes to the significant increase in its efficiency.
A good or service that should be returned is labeled and identified as a product that needs some additional investigation or modification (Rogers, Lambert, Croxton, & García‐Dastugue, 2002). Yet, the elements of the supply chain used to deliver a certain product to retailers of customers could also be used to guarantee the fast and efficient return procedure. The choice of facilities to guarantee the return will depend on the size of the defective product and the terms of its delivery.
To summarize, the return management is crucial for the efficient functioning of the modern business as it provides the opportunity for quality control and guarantees the improvement of the cooperation between customers, retailers, and manufacturers. If to speak about the service of business markets, these procedures are also vital for their efficient functioning as they serve as the basis for the further improvement of the given spheres.
Dwyer, T. (2012). The Three Pillars of Effective Returns Management. Web.
Mollenkopf, D., Russo, I., & Frankel, R. (n.d.). The returns management process in supply chain strategy. Web.
Rogers, D., Lambert, D., Croxton, K., & García‐Dastugue, S. (2002). The Returns Management Process. The International Journal of Logistics Management,13(2), 1 – 18. Web.