Home > Free Essays > Business > Case Study > Roaring Dragon Hotel: The Case Study

Roaring Dragon Hotel: The Case Study Coursework

Exclusively available on IvyPanda Available only on IvyPanda
Updated: Jun 19th, 2022

Introduction

The case study of the Roaring Dragon Hotel in China addresses ethical issues and cross-cultural differences and sensitivities. According to (Grainger, 2008, P.1) the Roaring Dragon Hotel was a state-owned enterprise with a good reputation and history. The staff at the hotel lacked competency, motivation, ambition and accountability. There was a culture of corruption where the employees received significantly better pay and additional benefits (Grainger, 2008, P.1). The quality of service at the hotel was poor and popularity levels were declining. Nepotism was practiced with the prevalence of guanxi or private connections through which employees secured employment (Grainger, 2008, P. 1).

Problems/ Issues/opportunities

When the new management at Hotel International started operating the RDH with Paul Fortune as the GM, they had to improve the systems and practices of running the hotel by introducing service quality and accountability (Grainger, 2008, p. 2). It was difficult to lead the old over- staffed management which lacked satisfactory skills, education, motivation and consciousness of quality. Many of them were opposed to change which interfered with their relaxed culture and their job security and they transferred to other hotels (Grainger, 2008, p. 3). When the Hotel International decided to make redundancies, communication and conflict resolution issues arose. The Chinese workers complained about the way they were sent off. Chinese culture values courtesy and the saving of face. They preferred the Chinese management over that of HI (Grainger, 2008, p. 5).

Solution

Realizing and understanding cultural differences can help avoid conflicts and reduce the risk of failure. Favorable practices that consider the intercultural and intra-cultural aspects of markets and societies should be taken into account in order to achieve harmony and compatibility in business partnerships and mergers. Before changing the management at the RDH, Fortune and his colleagues should have first accommodated the old staff workers. They could have learnt from them about the Chinese culture of doing business. This could have helped in avoiding the business declined at the RDH and the termination of the contract (Grainger, 2008, p. 5 & 6).

Conclusion

There is booming economic growth in the Asian-pacific region. This has led to many foreign investors especially from Europe and America seeking opportunities for potential expansion and growth. There have been partnerships and joint mergers with local small scale companies and large-scale government-run enterprises. These companies should look for business strategies that help them compete better with other local and international rivals.

Reference

Grainger, S. (2008) Roaring Dragon Hotel. Ontario: Ivey Management Services.

This coursework on Roaring Dragon Hotel: The Case Study was written and submitted by your fellow student. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly.
Removal Request
If you are the copyright owner of this paper and no longer wish to have your work published on IvyPanda.
Request the removal

Need a custom Coursework sample written from scratch by
professional specifically for you?

801 certified writers online

Cite This paper
Select a referencing style:

Reference

IvyPanda. (2022, June 19). Roaring Dragon Hotel: The Case Study. https://ivypanda.com/essays/roaring-dragon-hotel-the-case-study/

Reference

IvyPanda. (2022, June 19). Roaring Dragon Hotel: The Case Study. Retrieved from https://ivypanda.com/essays/roaring-dragon-hotel-the-case-study/

Work Cited

"Roaring Dragon Hotel: The Case Study." IvyPanda, 19 June 2022, ivypanda.com/essays/roaring-dragon-hotel-the-case-study/.

1. IvyPanda. "Roaring Dragon Hotel: The Case Study." June 19, 2022. https://ivypanda.com/essays/roaring-dragon-hotel-the-case-study/.


Bibliography


IvyPanda. "Roaring Dragon Hotel: The Case Study." June 19, 2022. https://ivypanda.com/essays/roaring-dragon-hotel-the-case-study/.

References

IvyPanda. 2022. "Roaring Dragon Hotel: The Case Study." June 19, 2022. https://ivypanda.com/essays/roaring-dragon-hotel-the-case-study/.

References

IvyPanda. (2022) 'Roaring Dragon Hotel: The Case Study'. 19 June.

Powered by CiteTotal, free essay citation maker
More related papers