Stakeholder Management and the Effect on Increasing Its Efficiency of Work in Public Sector Entities Thesis

Introduction

Successful implementation and delivery of services to the public with the aim of achieving the desired outputs and outcomes by raising the efficiency of public entities requires effective stakeholder management.

Stakeholder management increases the efficiency of public entities by improving the performance of public policy that leads to public accountability and knowledge management processes in provisioning services by increasing stakeholder involvement leading to safety, lower waiting time during service delivery, and increased satisfaction, which is driven by better policy performance.

Improving Performance of Public Policy

Stakeholder management in public policy formulation is critical in increasing the performance of policies to provide desired outputs and outcomes by functioning interdependently with public sector entities in collaborative governance (Schalk 2).

Here, outputs include services and products and outcomes include impacts, accomplishments, and results from input costs and workforce and resources, by transforming them through workflow process activities (Schalk 2).

Here, stakeholders include interest groups, non-governmental actors, and nonprofit and private sector organizations, among others.

Efficiency is achieved by stakeholder access and sharing of information, good stakeholder relationships and communication, contributions to knowledge management, capability reviews, and good leadership, and good policy design and implementation based on process-oriented indicators.

Here, increased satisfaction, lower waiting time in service delivery, increased safety, improved skills, reduced costs, and enhanced learning and growth for public entities are attained (Rohm 7). The measures provide indicators of the impact stakeholder management have on public programs.

Here, stakeholders actively participate with the public sector entities to collect, analyze, and combine information to effectively improve solutions on policy problems. In this case, the underlying variable includes political support, and appropriate budgetary allocations (Wiig 5).

Accountability

Accountability enables internal and external stakeholders to increase the efficiency of public entities on macroeconomic and microeconomic levels by improving governance structures, credibility and legitimacy, and learning and innovation to influence positive change (Blagescu, Casas & Lloyd 5).

Achieving the objectives is based on the obligations of stakeholders have on the public entity’s legal, regulatory, financial, ethical, and moral responsibilities.

Efficiency is core and is attained by allowing stakeholder inputs into public policy operational issues, which lead to positive change based on good response and complaints mechanisms, public entity and stakeholder participation, and transparency with consent and approval between the stakeholders and public entities (Curristine, Lonti & Joumard 3).

Stakeholder management affects public entities by contributing knowledge on effective ways of appending and integrating clearly defined polices across public entities to reinforce compliance with best practices and procedures.

Here responsiveness in policy development, influencing policy content, governance, information access and availability, resource usage, and overall governance toward attaining citizen needs and desired outcomes with the underlying knowledge management processes (Blagescu, Casas & Lloyd 9).

Knowledge Management Processes

Here, stakeholder management is crucial in influencing effective knowledge management processes for public entities. Here, stakeholder management is interdependently critical in contributing to the knowledge construction phases.

Public entities, in this case, provide political support in policy formulation and development leading to effective governance with adequate representation (Riege & Lindsay 8).

Conclusion

Stakeholder management is crucial in achieving better outputs and outcomes, better and improved policy formulation and performance, which underlies contributions stakeholder management makes toward achieving the benefits of collaborative governance.

Successful stakeholder management contributes positively for the accountability and effective knowledge management in the public sector.

Works Cited

Blagescu, Monica, Casas, Lucy de Las and Lloyd, Robert, Pathways to Accountability, “ A short guide to the GAP Framework”, One World Trust, London (UK), 2005. Web.

Curristine, Teresa, Lonti, Zsuzsanna and Joumard, Isabelle Improving Public Sector Efficiency: Challenges and Opportunities, OECD Journal On Budgeting, 7-1 (2007), Print.

Riege, Andreas and Lindsay, Nicholas. “Knowledge management in the public sector: stakeholder partnerships in the public policy development.” Journal Of Knowledge Management, 10-3 (2006), 24-39. Print.

Rohm, Howard. Improve Public Sector Results with A Balanced Scorecard: Nine Steps to Success. US Foundation for Performance Measurement, 2002. Web.

Schalk, Jelmer, “Linking stakeholder involvement to policy performance”: Nonlinear and stakeholder-specific effects in Dutch local government policy making, 2011. Web.

Wiig, Karl, M. ‘‘Knowledge management in public administration’’, Journal of Knowledge Management, 6-3, (2002), 224-39. Print.