The doctor’s communication skills and ability to explain complex medical terms and procedures to the patient are among the primary criteria when choosing a medical professional among people. Therefore, medical organizations’ professionals need to establish clear, transparent, polite communication with patients, their family members, and partners to manage their expectations and compliance with medical guidance provided.
Reflecting on the conversation that I have witnessed, it can be said that the communication was clear, respectful, and comfortable for all parties involved. The doctor welcomed the patient, allowed him to express his concerns by asking open-ended questions, and integrated the dialogue rules with the client-centered care (CCC) guidelines. The conversation took place in the hospital, namely in the doctor’s exam room, where the professional has the necessary equipment and documents. The main parties were the doctor, his title was the Doctor of Medical Science, the patient, and the attendant, while I got an opportunity to observe the conversation.
The doctor witnessed demonstrated professionalism by using a mix of open-ended questions with his assumption to ask a patient about the changes in lifestyle to identify the potential causes of fever and headache. The medical professional used professional terms but made sure that the attendant and the patient understand what he said by asking questions. The doctor tried not to accuse or judge the patient by asking inappropriate questions and implemented active listening to identify what bothers the patient. The professional’s demeanor, clean dress, and confident voice indicated his professionalism appropriate to the setting.
The parties demonstrate accountability within the conversation by establishing transparent communication and providing necessary medical records and documents to track the conversation flow and identify points that should be discussed. The doctor collected the information, put it in the medical records, and clarified how it would be processed and protected when an attendant had a question about the data. The individuals witnessed were effective in their communication with one another because they achieved a common understanding of the patient’s problem and communicated the next steps of the process. It is suggested that patient satisfaction is directly related to effective communication that medical professionals provide (Boynton, 2015, p.83). Therefore, the doctor’s communication helped to ensure the patient relies on the doctor’s conclusions.
The experience that I gathered from the conversation and effective communication of the medical executive can help me in nursing practice to establish a reliable conversation with patients and address their concerns and needs empathetically. The talk gave me a better understanding of how to ask open-ended questions and assess the patient properly.
To make a conclusion, one can say that empathetic and open conversation can lead to the establishment of reliable relationships between a nurse and a patient and the improvement of a patient’s health. Thus, the skill to communicate with clients in the medical setting is crucial and can be cost-effective as it increases adherence to treatment (compliance) and contributes to improving the patient’s health state and quality of service provided.
Reference
Boynton, B. (2015). Successful nurse communication: Safe care, healthy workplaces & rewarding careers. Philadelphia, PA: F. A. Davis.