The Prevention and Control of Infection
Organizational Structure
The Prevention and Control of Infection (PCI) is responsible for initiating infection prevention transmission within the health center. The department lays down regulations and recommendation that aid the health center to operate with minimal risk of communicable diseases being transmitted between patients and healthcare providers. The department also serves the role of offering training on infection prevention.
The Prevention and Control of Infection (PCI) is headed by a microbiologist who is responsible for directing the activities of the personnel involved in the prevention of infection. The director is also responsible for carrying out research on new methods for infection control and recommends the ones that the health center can adopt. The team also has a laboratory technician and a clinical nurse whose role is to carry out different laboratory tests and offer clinical support respectively.
Performance
In the previous two years, the Prevention and Control of Infection (PCI) department developed a training protocol that will be used for the training of new healthcare providers who join the facility. The training focuses on ensuring the new staff is aware of the measures they can take to address new cases of suspected infection and also how to make the notification to the relevant authorities. The team is currently reviewing the World Health Organization (WHO) and the National Health Department’s new guidelines on infection control and prevention with the aim of adopting some of the recommendations into the health center’s policy (Detels, Beaglehole, Lansang, & Gulliford, 2011). The department has also established a health education seminar that will be held in the four schools that are within the catchment area of the health center with the aim of increasing public awareness on communicable diseases. The team has also secured funding that will allow them to increase their current staffing levels from three to seven to enhance their operations so that the team can take up more roles.
Human Resources
Organizational Structure
The Human Resource Department is headed by the VP for Human Resource Management whose role is to oversee operations aimed at developing strategic measures to staff the health enter. The department has four personnel who include an assistant HR manager and three assistants. During the recruitment process, the HR department uses the services of the outsourcing companies to enable it to meet its objectives promptly. During the recruitment process, the department also uses the services of other managers within the organization to support the operations involved and to ensure that the team can deliver on its objectives.
One of the main roles of the Human Resource Department is to oversee staffing roles at the health center. The team also liaises with the local training institutions to facilitate the trainees to join the healthcare personnel for their field practice and facilitate the learning (Boxall & Purcell, 2011). The HR Department also manages the locum personnel who are engaged to offer specific services such as gynecological and family medicine consultancy in the health center. The team is also in charge of managing the staff duties to ensure that the health center runs without any interruption.
Performance
In the previous two years, the HR Department has helped to sexual harassment policy for the health center which has been instrumental in enabling the organization to resolve the issues that have arisen during the period. The team also helped to implement and enforce the regulations on staff uniform which are mainly designed to ensure that they are protected from acquiring an infection during work or transmitting these infections to the patients. The HR Department has in the six months carried out the vetting of forty personnel who are willing to be engaged on a locum basis to ensure that patients have access to the crucial services. The team has also purchased a web-based system that enables them to keep recruiting continuously and maintain the databases of the individuals who have been interviewed and shortlisted for easier tracking of the progress. The HR Department also organized three training for the staff to refresh their knowledge about the operational issues and to obtain feedback on the different areas that require improvement.
Medical Store
Organizational Structure
The Medical Store Department has managed to develop a system that enables the team to track the vaccines that are refrigerated in a more accurate manner to facilitate the supplies team to make reliable stock projections. The team has also audited the stock records to ensure that it tallies with the physical stock that is available at the facility. The Medical Store Department has been working on an integrated system to help them monitor the supplies to provide better data on usage which will facilitate in the projections when the order for more drugs. Working with the agencies responsible for vaccine supplies, the team has developed a system for relaying reports using mobile phones to fast track the process of accounting for the usage.
Performance
The Medical Store Department has managed to develop a system that enables the team to track the vaccines that are refrigerated in a more accurate manner to facilitate the supplies team to make reliable stock projections. The team has also audited the stock records to ensure that it tallies with the physical stock that is available at the facility. The Medical Store Department has been working on an integrated system to help them monitor the supplies with the aim of providing better data on usage which will facilitate in the projections when the order for more drugs. Working with the agencies responsible for vaccine supplies, the team has developed a system for relaying reports using mobile phones to fast track the process of accounting for the usage. The team was also effective in listing the different partners that the health center needs to keep a close partnership to ensure that the health center can dispose of the drugs and other supplies that prone to expiry.
Customer Services
Organizational Structure
The Customer Service Department is tasked with the role of ensuring that it develops strategies to address all the concerns that are efficiently raised by the customers. The team comprises of a Customer Service Manager and two Customer Service Representatives. When holding events in the community, the Customer Service Department recruits a receptionist to support its operations with the aim of ensuring that the objectives of the department are achieved.
The Customer Service Department is responsible for developing communication methods that the staff can use to relay information obtained from the patients. The team is also responsible for developing materials and guidelines that are displayed around the health center with the aim of easing the movement of patients within the facility (Boxall & Purcell, 2011). Some of the instructional signs developed by the communication team include handwashing procedures that are displayed next to the toilet sink. The team also works with the central supplies department to ensure that the rooms in the clinic are equipped with prices for the different services offered to enable the clients to make decisions on the costs of their visits.
Performance
The Customer Service Department has over the last eight weeks trained all the staff at the health center on how to handle and escalate the issues that are raised by the patients whenever they seek medical services. The team also developed a policy for the facility on how to manage and document the patient grievances while ensuring that the process retains the confidentiality levels that are required. The Customer Service Department implemented a feedback model that will be used by the health center where the clients will receive a call from their clinicians every three days to find out if the treatment provided has had some positive effect. The team also adopted a suggestion box and a simplified form where the customers can fill brief information regarding their visit and which informs the facility on the areas where they need to make improvements. The department has been producing pamphlets regarding various diseases that afflict the patients within the region and ensuring that these are distributed among the clients who seek care in the health center. The team has been working with the HR Department to increase their participation in the orientation of new staff so that they can train them on how to handle the clients seeking services at the health center early during their visits.
References
Boxall, P., & Purcell, J. (2011). Strategy and human resource management. London: Palgrave Macmillan.
Detels, R., Beaglehole, R., Lansang, M. A., & Gulliford, M. (2011). Oxford textbook of public health. Oxford: Oxford University Press.