Mediation is a technology for resolving disputes and disagreements through the participation of a third party. Usually, the mediator is an impartial and neutral party who should help to work out a certain solution in the dispute. The importance of the role of such a negotiator is to facilitate it, that is, to work together with both sides of the dispute. However, there are a number of ethical issues that surround mediators. The ethical issues are the truthfulness, impartiality, and trust of the mediator, which directly affects the positive or negative resolution of the conflict.
Taking into account everything that happens in the workplace, it becomes important to have a mediator who can be trusted. The mediator does not solve the conflict, he only helps the parties to come to a common solution and directs the entire negotiation process. The duties of this position include conducting mediation fairly, avoiding conflicts of interest, and following the procedure (Field et al., 2020).
In the workplace, various disputes often arise, which can manifest themselves in negotiation processes with other organizations or parties. Since each of these parties is interested in benefiting from the decision, a third independent party is needed. The intermediary must take a responsible approach to their task and have a certain level of trust. The parties involved in the dispute cannot but trust the impartiality of the mediator, since the result depends on him. It is important for the mediator to avoid conflicts of interest, as it is his duty to help the parties reach a mutually beneficial solution. Thus, directing the negotiation process, the mediator must have a certain level of trust. The parties should not suspect the mediator of bias.
References
Field, R., & Crowe, J. (2020). Mediation Ethics: From Theory to Practice. Edward Elgar Publishing.