Deming, Juran, and Crosby contributed to the development of total quality management (TQM) practice. Deming focused on the processes, their planning, and execution. The philosophy of Karlee reflects this because the company uses systems approaches to its management. From Deming’s perspective, the plan-do-study-act model ensures the efficiency of operations. Karlee applies this by assessing the current state of the company’s operations, aligning this data with prospects for the future, and manage change.
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Juran focused on quality and its constant improvement through reviewing the processes and creating strategies that would help change the existing approaches for better ones. Karlee’s philosophy includes a statement of continual improvement, in which the organization claims that all processes are documented and the steering committee continually receives a status report. In addition, the factual approach that Karlee uses implies that team members analyze data to create strategies that would help improve the production process.
Crosby is well known for his Zero Defects strategy that allows companies to match the quality of their products to customers’ expectations. Karlee adheres to this principle through its strategy of people involvement. More specifically, the establishment states that employees are responsible for the product and should adhere to the client’s requirements.