Providing nursing services means being able to receive feedback from the patient in a timely manner and address the health issues identified in a manner as efficient and expeditious as possible. UC Health, which has been delivering nursing services of the finest quality, considers discovery-driven care its key tool for attaining the organization’s basic objectives. The mission of UC Health is to provide the patients with the healthcare services based on the latest and the most innovative principles. As far as the goals of the organization are concerned, UC Health aims at delivering the medical treatment of the best quality to its patients by bringing together “the region’s top clinicians and researchers” (About UC Health, 2015, par. 1).
The UC Health Organization employs a very specific philosophy based on the principles of team work; in other words, the organization has developed the concept known as team philosophy, including it into its framework and basing the organization’s operations and decision-making processes on it: “Our entire continuum of care is based on an interdisciplinary team philosophy” (About your stay, 2015, par. 1). Since most large organizations consider teamwork, sense of community and corporate social responsibility the key tools for promoting patients’ wellbeing in the community (Myers et al., 2013), it can be assumed that the UC Health Organization adopts the right approach towards addressing the needs of the patients in the target area.
As far as my role in the specified organization is concerned, I am assigned with the responsibility of informing the patients about the issues that are topical in nursing at present, e.g., vaccinations and means of locating the organization and contacting the staff, as well as consulting the patients and providing counseling services. By implementing the strategy known as the patient-centered model (Berryman, Palmer, Kohl, & Parham, 2013), I manage to deliver the services of the finest quality to the customers. The patient-centered approach allows for establishing a very strong connection between the patient and the nurse, therefore, helping the patient describe the issues of concern to the nurse, as well as focus on the recommendations that the nurse gives them (Berryman, Palmer, Kohl, & Parham, 2013).
The structure of the nursing department in the specified organization is rather basic, which allows for distributing roles and responsibilities efficiently, thus, contributing to patient satisfaction and avoiding conflicts. The organization has a basic reporting structure, which helps track the key actions carried out by the nursing staff down. In addition, the workforce chain of command principle has been introduced into the company recently. Presupposing that a team of nurses is guided by a certain leader assigned to coordinate their actions, the given strategy creates premises for increase in nursing services efficacy. In other words, the UC Health environment can be defined as centralized.
While the patient-centered model used in the organization enhances communication between a patient and a nurse, therefore, contributing to the increased efficacy of treatment, it also may trigger nurses’ exhaustion. In addition, though focusing on the individual features of the patient and, therefore, helping choose a specific treatment method, the patient-centered approach may lead to patient taking control over the treatment process (Berryman et al., 2013). The mission and vision of the company, therefore, ca be improved by encompassing not only the needs of patients, but also the needs of all stakeholders involved, including the staff members.
Reference List
About UC Health. (2015). UC Health. Web.
About your stay. (2015). UC Health. Web.
Berryman, S. N., Palmer, S. P., Kohl, J. E. & Parham, J. S. (2013). Medical home model of patient centered health care. CNE, 22(3), 166–172.
Myers, M., Parchen, D., Geraci, M., Brenholtz, R., Knisely-Carrigan, D., & Hastings, C. (2013). Using a shared governance structure to evaluate the implementation of a new model of care: The shared experience of a performance improvement committee. The Journal of Nursing Administration, 43(10), 509–516.