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The wave of globalization is attracting individuals and expatriates from different regions to work in foreign countries. Cities receiving such people should implement powerful strategies to meet their changing needs and promote economic development. This paper describes how leaders can implement Total Quality Management TQM) to affect cultures and sectors.
Applying Total Quality Management
TQM is a framework that organizations use to promote high work standards to maximize outcomes. With many cities attracting people with varied backgrounds, leaders should embrace this model to streamline service delivery and create wealth. This concept revolves around the introduction of appropriate systems, proper management, and implementation of evidence-based practices (Anttila & Jussila 2018). In different towns and cities, many sectors are involved that require the input of all stakeholders.
The speech that Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum gave in February, 2019 about modern cities offer evidence-based insights that encourage modern cities to embrace the concept of TQM. According to him, leaders should consider appropriate strategies to attract great minds and create systems that maximize productivity. One example that stands out from the speech is the importance of reducing the time resident take to commute from one place to another (Video: Sheikh Hamdan to address World Government Summit in Dubai today 2019). They can also empower individuals to collaborate and share their diverse ideas to improve performance. Addressing the needs of human beings will deliver positive results rather than pursuing emerging technologies. The example of Dubai supports the effectiveness of TQM in improving quality of life cities.
In conclusion, TQM is a powerful model for transforming urban areas. A convergence between developmental agendas and cultures will improve people’s experiences and economic performance. These attributes explain why Dubai has become a true inspiration for many cities across the world.
Anttila, J & Jussila, K 2018, ‘Universities and smart cities: the challenges to high quality’, Total Quality Management & Business Excellence, vol. 29, no. 9-10, pp. 1058-1073.
Video: Sheikh Hamdan to address World Government Summit in Dubai today 2019, video recording, Khaleej Times, Web.