It is important to note that Walmart Corporation is among the largest and most efficient retailers in the market, which primarily focuses on price leadership to achieve its superior competitive advantage over its competitors. The company’s in-depth analysis can be highly beneficial in identifying the core strengths of Walmart’s effectiveness as an enterprise. When it comes to its customer perspective, healthcare organizations can learn about the relevance of focusing on and prioritizing patient satisfaction above all else.
One should be aware that the Walmart Corporation’s customer perspective emphasizes the critical element of price leadership and convenience. The corporation states that “making life easier for busy families includes our commitment to price leadership, which has been and will remain a cornerstone of our business … increasing convenience to save our customers time” (Walmart Inc., 2022, p. 6). Therefore, customer satisfaction is of paramount importance for Walmart, and it is highly aware of what its customers want from it. Healthcare can learn a great deal from the attributes Walmart has since patients come to healthcare organizations to receive high-quality service and care to improve their health and treat their ailments. Thus, healthcare organizations’ entire strategy and patient perspective should be to serve the patient as best they can and build commitment with care quality leadership.
In conclusion, Walmart Corporation’s customer perspective is about customer satisfaction and prioritization on the commitment to core priorities to achieve it. Since the company is aware of and focuses heavily on what makes it appealing to its customers, healthcare organizations should do the same. They should focus on healthcare service quality and patient satisfaction as the main priorities rather than engaging in activities that pursue other seemingly critical objectives.
Reference
Walmart Inc. (2022). Form 10-K [PDF document]. Web.