The problem of conflicts between nurses and patients is very urgent. A conflict arises due to mutual rudeness, poor-quality treatment, and overestimated patient requirements. There are different systems of medical care and other types of medical practice through which any general principles can be expressed in complex and simple forms (Jacob et al., 2017). The solution to emerging problems leads to the fact that conflicts between the nurse and the patient arise more and more often.
A conflict arose between a newly admitted patient in the emergency room and me. The patient was seventy-five years old and believed she should be given more attention than other patients. I firmly said that I treat all patients equally, and I will not devote more time to her at the expense of others. In response, the woman began to scream and promised to complain to the authorities. I allowed the patient to express her opinion, and then I promised the woman that I would be attentive to her. I assured the patient I would help her, but other patients also needed my help. My calm reaction to criticism allowed me to smooth out the conflict and bring the peaceful outcome of the dispute closer (Roy et al., 2019). The woman’s desire to make a scandal had disappeared when she began to trust me.
A nurse needs to be not just a specialist in his field but a widely educated person to have a kind of professional flexibility. This implies the need for communicative interaction skills to anticipate a sick person’s psychological state (Hahne et al., 2020). Because of this, it is safe to say that the nurse should have developed a socio-psychological readiness for communication, which will help resolve the workplace conflict.
References
Hahne, J., Liang, T., Khoshnood, K., Wang, X., & Li, X. (2020). Breaking bad news about cancer in China: Concerns and conflicts faced by doctors deciding whether to inform patients. Patient Education and Counseling, 103(2), 286-291.
Jacob, L., & Kostev, K. (2017). Conflicts at work are associated with a higher risk of cardiovascular disease. German Medical Science, 15(8), 229-235.
Roy, M. C., Ganache, I., Pomey, M. P., Olivier, D. P., & Denis, J. (2019). Management of patients’ conflicts of interest and of commitment in health technology assessment. International Journal of Technology Assessment in Health Care, 35(7), 59-64.