Introduction
Since its inception in 1957, Abu Dhabi Police (ADP) has been keen on becoming a true symbol of the country’s security and affiliation. It is imperative that the police is able meet public expectations and bring tranquility and comfort to the citizens, residents, and guests of the country. Introducing meaningful changes and fulfilling the mission sincerely is only possible through regular quality assurance. This paper discusses ADP’s approach to self-assessment and its realization in alignment with its vision.
Total Quality Management
Abu Dhabi Police is operating upon the set of values outlined within the framework of Total Quality Management (TQM). The concept of TQM has gained much traction in UAE and has been considered by a variety of businesses as well as governmental sectors such as education and the police (Shibani & Ahbabi 2015). TQM is geared towards constant improvement as opposed to mere prevention, detection, and corrections of failures and mistakes. The approach is innovative in the way that it shifts the focus from solely meeting the norm and following the rules to genuinely modernizing every stage of the work process (Arikkök 2017). Through the adoption of TQM, Abu Dhabi Police met the international quality standard ISO 9001.
International Quality Assurance
Since its establishment, Abu Dhabi Police has been exerting much effort to become eligible for certification in compliance with international quality standards. In line with the Quality Management standard ISO 9001, the organization conducts internal audits, gathers, controls, and processes data innovatively, and implements corrective and preventive measures (International quality n.d.). In total, ADP meets 33 international standards which deal with numerous aspects of the organization’s practice due to its broad scope of work (International quality n.d.).
For instance, in fulfilling the late Sheikh Zayed bin Sultan Al Nahyan’s order to spread peace among the country’s people, ADP is also implementing the standard ISO 26000:2010 “Guidance on Social Responsibility.” The police are working closely with the country’s population and promoting responsible behavior to prevent crimes.
Conclusion
Throughout the last few decades, the UAE has undergone radical changes, and the role of ADP in establishing a lawful state has increased respectively. Like some other institutions, ADP adopted Total Quality Management as their approach to self-assessment. TQM enables the police to enhance employees’ engagement and encourage them to apply innovative strategies. As of now, ADP boasts numerous achievements in improving the work of all departments and meeting international standards.
Reference List
Arikkök, M 2017, Total quality management. Web.
International quality. n.d.. Web.
Shibani, A & Ahbabi, HA 2015, ‘Implementation of Total Quality Management (TQM) within the industry sector in the United Arab Emirates’, in Fifth International Conference IEOM, Coventry University, United Kingdom, p. 5.