Amazon is the most widely used online marketing store worldwide, famous for its quick, efficient deliveries and a variety of goods to choose from. However, there is a suspicion the company prioritizes speed over worker’s safety. The former and current employees of Amazon have been complaining about the poor conditions in the company. Online marketing firms with large personnel often neglect their workers’ safety to reach mass production. However, a company’s social responsibility towards its stakeholders is crucial in preparing its strategic plan. It secures the best interest of everyone in the organization considered. The occupational obligations make sure the business can be successful in a long-term perspective.
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The story of one of the Amazon workers presents the company as a firm that does not value ethics in its strategic scheme. Allen used to proceed with an average of 600 items an hour until she injured her back during work. She claims that Amazon tried to minimize the size of harm by not sending their employee to the doctor straight away. The employers made her wait for weeks for the proper treatment (NBC Nightly News, 2018). The company has violated part 1910.151(a) of the Occupational Safety and Health Administration (OSHA) legislation (1998, para. 1), which says, “the employer shall ensure the ready availability of medical personnel for advice and consultation on matters of plant health.” Moreover, Amazon refused to pay for her sickness absence over a worker’s compensation claim. The unlikely chain of events left Allen in the worst-case scenario: now she is homeless and disabled because of her back injury (NBC Nightly News, 2018). The story of one worker illustrates the irresponsible behavior of the firm towards its personnel.
Furthermore, Amazon denies its fault in the incident and claims it offered medical treatment and monetary compensation. Dave Clark, Amazon senior vice president of worldwide operations, admits that the station Allen was working on the day of the incident was missing a component. He claims: “When she found it and reported it, we immediately fixed it” (NBC Nightly News, 2018, 2:11). He insists that employees are safe while at work, considering the number of people working at Amazon. Unfortunately, the company’s explanation of the situation is questionable since it offered Allen 3,500 $ in case of her agreement not to disclose the information on her experience and to free the organization from any responsibility. Amazon had previously received the OSHA warning regarding the providence of untested medical supplies for its employees at the working centers. OSHA’s representative, David Michaels, says, “They made some terrible mistakes, and people were terribly hurt or treated very poorly” (NBC Nightly News, 2018, 2:57). Thus, the company must take care of the worker if harm is caused by the organization and establish adequate compensation for the worker’s disablement.
Allen’s story illustrates the importance of employer responsibility towards his workers’ safety and health. Occupational safety is vital in achieving a company’s goal as it directly affects employees’ behavior and performance at work (Beck-Krala & Klimkiewicz, 2016). That is why companies should make the health of their workers a top priority. Careless treatment of employees may result in severe setbacks for workers and the loss of the image of the reputable organizations such as Amazon. It is a matter of ethics to prioritize the employee’s well-being and consider it in strategic planning. Therefore, an effective plan in Allen’s case would be to ensure authorized medical care on time and the obligation to pay proper compensation in case of injury occurred because of work at the company.
To conclude, an employer must set ethics and social responsibility as a top priority when constructing a strategic plan. The safety at work and the readiness to provide the worker with timely medical treatment are part of the company’s social responsibility. The effective strategy for a secure workplace environment includes immediate reaction to staff’s injuries during work and providing medical care in hospitals. Additionally, it is crucial to carry out periodical check-ups of equipment.
Beck-Krala, E., & Klimkiewicz, K. (2016). Occupational safety and health as an element of a complex compensation system evaluation within an organization. International Journal of Occupational Safety and Ergonomics, 22(4), 523-531. Web.
NBC Nightly News. (2018). Amazon employees speak out about workplace conditions [Video]. Web.
Occupational Safety and Health Administration (OSHA). Publ. L. No.1910.151(a). (1998). Web.