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Club IT: Wireless Order-Taking System Presentation

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Updated: Jun 12th, 2022

ROI

  • Enhanced ticket sales and revenue;
  • Reduction in employee costs and lesser number of staff;
  • Precision and accuracy in order-taking;
  • Reduced waiting-time for customers;
  • Reduced costs of distribution and printing;
  • Increased efficiency in operations without mistakes.
ROI

Calculation of ROI

  • Investment $ 35,000
  • Total Return for 3 years $ 71,508
  • Net Return $ 71,508-$ 35,000 = $ 36,508
  • ROI (for 3 years) = $ 36,508/$ 35,000 * 100 = 104.3%
  • Annual average ROI = 104.3%/3 = 34.77%

Calculation of NPV

Year 0 Year 1 Year 2 Year 3
Investment -35000
Saving 23836 23836 23836
Cash flows -35000 23836 23836 23836
  • Cost of Funds 7%
  • NPV $25,750.65
Calculation of ROI

Factors to Consider

  • Reduced requirement of time of existing employees.
  • Immediate cash outflow of $ 35,000.
  • Training of employees to use mechanized system – time and cost.
  • Over the period, ROI will ensure increased cash flow.
  • Over the period, enhanced sales and reduced manpower will lead to increased profits.
Factors to Consider

Digital Dashboard

  • Microsoft Office 2000.
    • Customized to provide access to employee filed, email, company databases, & web sites.
    • More beneficial than web portals.
    • Customized information for each employee.
    • Based on Microsoft Office 2000; exemplary support and technical service.
  • Digital Dashboard Starter Kit from Microsoft.
    • Easily used by all employees.
  • Microsoft Data Engine (MSDE).
    • Organizational software compatible with SQL server.
  • One or more HTML page.
    • Provides framework functions of a digital dashboard.
Digital Dashboard

Joint Application Design (JAD)

Implementation of Joint Application Design (JAD) is worth considering from an IT perspective for enhancing the organizational efficiency. “is a group-based tool for collecting user requirements and creating system designs. JAD is most often used within the system analysis and system design stages of the SDLC” (Rainer & Turban, 2009 ¶ 74). However the system is time consuming and requires provision of extensive training to staff.

Joint Application Design (JAD)

Implementing JAD

  • Research available systems.
  • Address options, employee preferences:
    • Time sheets;
    • Work schedule;
    • Menu updates;
    • Tip tracker.
  • Develop system programmed to specific needs of Club IT.
  • Implement testing phase and utilize kiosk.
    • Gather inputs for changes or adjustments.
  • Begin employee training and use of kiosk.
Implementing JAD

Recommendation

  • ROI at 34.77% is a good return and NPV is positive at $ 25,750.65. Therefore the project is viable to consider.
  • Implementing Digital Dash Board of Microsoft would make running the current Club IT as an efficient organization having a sustainable competitive advantage over the competitors.
  • It will also enable Club IT open more outlets with operating in an efficient and cost-productive way.
  • Training of the staff is an important task which Lisa has to consider.
  • Looking at the cash flows for the immediate investment on the system is another factor to consider.
Recommendation

Reference

Rainer, Kelly R. & Turban Efraim. (2009). Introduction to information systems, 2nd ed; Acquiring information systems and applications Ch 10. Web.

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IvyPanda. "Club IT: Wireless Order-Taking System." June 12, 2022. https://ivypanda.com/essays/club-it-wireless-order-taking-system/.

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IvyPanda. 2022. "Club IT: Wireless Order-Taking System." June 12, 2022. https://ivypanda.com/essays/club-it-wireless-order-taking-system/.

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IvyPanda. (2022) 'Club IT: Wireless Order-Taking System'. 12 June.

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