Communication is a very important aspect of an organization’s regular operations. The research focus is on the Mayo experiment on communication. The research is on the Columbine High School massacre precipitating from a communication catastrophe. Communication must be improved to ensure achievement of organizational goals.
The Mayo’s Hawthorne plant research shows the importance of the attitudinal relationship between the workers and the supervisors in securing the workers’ cooperation with management in terms of attaining organizational goals.
The management’s attitude towards its employees will either encourage or discourage the employees from giving their best in all work endeavors. Management’s unfriendly or harsh stance on employee communication will discourage workers from giving the best. Management biased treatment of employees is disheartening to the aggrieved employees (Stillman, 2011).
Second, the same Mayo’s Hawthorne plant research shows that the physical environment plays a pivotal role in securing the workers’ cooperation with management in terms of attaining organizational goals. For example, the workers will work better in a comfortable environment compared to an uneasy work environment.
Too little lighting will strain the employees’ eyes when reading or scrutinizing the company raw materials during the production process. An employee will feel more comfortable in an air conditioned room when compared a work environment where employees sweat from the heat of the room which is not air conditioned.
Replacing the production facilities’ outmoded machines with more advanced technology production equipment will increase the quantity of the company’s finished goods output. Likewise, the employees will produce more production outputs if the production equipments and production machines are rearranged to lessen the production facilities’ finished goods processing time.
Third, the Mayo experiment proves that the economic benefits derived from working for the company is very significant factor in terms of securing the workers’ cooperation with management in terms of attaining organizational goals. High salaries persuade workers to give their best. Promotion will ensure loyalty. Other fringe benefits will generate higher production output.
An employee having a low salary will be enticed to apply for work in another company offering a higher salary. An employee who is being pushed aside in the promotion rivalry will be disheartened to learn that the basis for the other person’s promotion is biased.
An employee who feels that he is not included in the salary and benefit increases being implemented by the company may drop one’s loyalty to the company. An employee who is given an outmoded production machine will be disgruntled when his or her fellow employee is given a better machine that produces more quantities of finished goods with the same time period.
Fourth, Mayo’s Hawthorne plant research shows the importance of the relationship between the workers and their supervisors in securing the workers’ cooperation with management in terms of attaining organizational goals. A favorable management behavior will ensure the employees’ loyalty.
Management engaging in favorable morale relationship with the workers secures the workers’ cooperation in terms of attaining organizational goals. Morality includes avoiding harassment charges from the female employees. Morality includes doing what is right in any given situation during one’s working stay in the company.
The same experiment places importance on the employees’ prestige among fellow workers, friends, relatives and the community. The employees will work in companies that have prestige. The workers prefer to work in companies that the employees prestige. Employees prefer they are given awards and citations for being prestigious employees.
Prestige includes management’s favorable treatment of its employees. An employee will feel proud when one works in a company that recognizes their efforts. On the other hand, employees will normally lose the drive to excel if their efforts to increase production quantity as well as production quality remain unnoticed by management.
The employees’ acceptance within the work environment plays an important role in towards increasing the employees production output. Likewise, employees will be more than happy to receive constant rewards from management. Many employees feel important their salaries are increased due to their above average work performance.
Many employees will be happy to learn that they are promoted based on their better work performance. Management’s showering the employees with other benefits will generally translate to an increase in the quality of the employees’ production out put. Employees will eagerly increase their production output if the supervisor gives a pat on the workers’ back thanking them for their contribution to the company’s success.
Management must enhance its efforts to fulfill the employees’ human needs, Human values, and human concerns. Management should play a primary role by making the employees very important to the management.
Regular meetings and recreational activities will create a strong camaraderie among the employees. Intercompany basketball, volleyball, and other sports activities instill belongingness and happiness among the employees happy.
Giving an ear to the employees’ inputs will go a long way in improving the employees’ work output. Incorporating the employee’ feedback, comments, suggestions, plays a pivotal role in securing the workers’ cooperation with management in terms of attaining organizational goals.
The employee will feel important if management allots some time for hearing the employees’ complaints, suggestions, and recommendations. The same employee will feel more important if management acts on the employees’ complaints, suggestions, and recommendations.
Employees will feel happy when management attaches air condition units to their work environment in compliance with the employees’ requests to make their work environment more conducive to increasing the employees’ production quality (Stillman, 2011).
Reference
Stillman, R. (2011). Public administration Concepts and cases. New York: Cengage Learning Press.