There are several concepts and topics knowledge of which will be useful in future. Most importantly, I have learned that communication is critical for maintaining a positive relationship at both personal and professional levels. It is common to find individuals conflicting for minor personal reasons. Such disagreements require both parties to resolve the issue by ensuring that all contentious points are deliberated upon (Hook, 2017). This course has been useful in facilitating positive outcomes from discussions aimed at ending misunderstandings. Communication skills are vital in determining the successful resolution of conflicts involving professionals in the workplace.
This course emphasized the importance of positive interaction among individuals. For instance, newly recruited employees depend on senior staff members’ experience when learning a firm’s organizational values. Similarly, interns require professional guidance from skilled career people to acquire practical experience while engaging with clients (Hook, 2017). As a result, positive interaction is critical, ensuring an accurate transfer of knowledge between senior and junior employees. This course has been objective in integrating active communication skills required for an exclusive resolution of conflicts.
I consider strategic communication as an instrumental approach for achieving personal goals. There were instances when I made wrong decisions due to a tactical relay of information during an agreement. I have been affected by an incomprehensive outcome from a discussion aimed at resolving a personal conflict. Taking a bigger compromise than an opponent in a disagreement might deter one from progressive decisions aimed at personal growth. The idea has been critical in enhancing my understanding of strategic communication and the timing effect of relaying information. Objective integration of communication in interaction practices, as highlighted in the course, is essential in reducing personal and professional conflicts.
Reference
Hook, D. (2017). Six moments in Lacan: Communication and identification in psychology and psychoanalysis (1st ed.). Routledge.