Introduction
The goal of this paper is to study an article that describes a company’s successful communication strategy and provide an abstract for it. The abstract would incorporate the article citation, name of the company, a brief description of its communication technique and situation, and the outcomes of its successful communication. An appropriate paper has been chosen, studied, and this essay aims to fulfil the requirements.
The Article Citation
The chosen article is “Organizational Communication Climate and Conflict Management: Communications Management in an Oil and Gas Company” by Shahrina Md Nordin, Subarna Sivapalan, Ena Bhattacharyya, Hezlina Hashim Wan Fatimah Wan Ahmad, and Azrai Abdullah. It concerns an oil and gas company and presents a study of the effects of the implemented measures. The focus of the article is on the openness of the communication climate as well as the preferred conflict resolution strategies among different groups within the company.
The Company
The enterprise itself chose to remain anonymous, but the data provided says it is located in Malaysia and deals in oil and gas. Their line of work is hazardous, and according to Nordin et al., “failure in effective communication could be fatal” (1047). As such, more than just the effective operation of the company and mental well-being of the employees depend on the successful implementation of appropriate strategies.
The Study Methods
The authors distributed one hundred and fifty questionnaires to the company’s employees, one hundred and twenty-five of which were filled out and returned. The survey estimated the organizational communication climate and conflict management strategies while taking into account the respondents’ demographics. The instrument utilized to evaluate the communication climate was The Organizational Communication Climate Survey, and the Organizational Communication Conflict Instrument was used to determine the conflict management strategies.
Communication Strategy and Situation
The study determined that the company employed different strategies in appropriate areas, favoring a positive communication environment but recognizing that it was not optimal for staff with greater responsibilities. The general personnel enjoys an open, supportive climate which encourages them to share their concerns, which the authors consider crucial for the success of an organization. In conflicts, the employees were expected to strike a balance between confrontation and compromise.
While the technical engineering group of staff is also provided with an open climate for communication, the potential hazards of its job made compromise strategies potentially dangerous in conflicts. As such, their methods of resolution heavily incorporated confrontational and control strategies. While potentially damaging to communications, it was recognized by both the authors and the company that such measures were necessary, as the well-being of employees took precedence.
Lastly, the management staff of the company is the only group that promotes a closed climate among themselves. According to the authors, this is consistent with earlier findings in the field, which show that executives are often dissatisfied with their abilities and feel judged by others. The general management staff employs all three kinds of conflict resolution methods, but the top executives only utilize compromise and confrontational strategies.
Outcomes of Communication
According to the authors, communication in the company is successful, and the employees are satisfied with the strategies utilized for communication and conflict resolution. The questionnaire indicates that the respondents consider the methods used in their groups effective, are aware of the existence of other strategies and find them inappropriate for the situations. The article proposes a further investigation into the various contexts of conflicts within a company and the resolution styles best suited for each one.
Conclusion
The analyzed study investigates the communication climate and conflict resolution strategies of an unnamed Malaysian oil and gas company. It shows that different sections of the enterprise warrant different approaches in both areas and that the employees consider their environments appropriate and comfortable. The findings of the authors are consistent with earlier research in the field, and the article ends with a proposition for further investigation into conflict contexts.
Work Cited
Nordin, Shahrina Md, et al. “Organizational Communication Climate and Conflict Management: Communications Management in an Oil and Gas Company.” Procedia – Social and Behavioral Sciences, vol. 109, 2014, pp. 1046-1058.