Home > Free Essays > Business > Management > Critical Challenges Operations Management
2 min
Cite this

Critical Challenges Operations Management Research Paper


Abstract

The management of the supply chain, inventory management, establishment of strong customer relationship, and strategic planning are critical challenges related to e-commerce which leaders face in the field of operations management.

Introduction

The following discussion focuses on the critical challenges operations managers in the field of operations management face to improve the productivity and efficiency of operations.

Supply Chain Management

According to Lee, Krajweski and Ritzman (2005) one of the critical challenges operations managers face include creating effective procurement aggressiveness to enable suppliers meet the objectives of quality, quantity, continuous quality improvements, effective pricing, and excellent service delivery.

Managers need to overcome human, organizational, and cultural barriers when determining the type of information to share with suppliers, manufacturers, retailers, and distributors and to overcome the bullwhip effect on their e-commerce site to avoid information moving away from the point of use.

Sehgal (2013) argues that a leader has to ensure that innovation, relationship, and process capital are effectively planned and controlled to ensure effective logistical coordination, control, and communication.

Sehgal (2013) argues that an effective framework for interactive and collaborative work and comprehensive understanding of the inner working of the transformation processes are critical to eliminate non-value adding activities and conflicts (Barnes, 2008).

Customer relationship

Sehgal (2013) argues that a manager faces the challenge of establishing positive relationship between a firm and its customers on an e-commerce platform to compel them to buy the moment they log into the firm’s site. The features enable the manager to establish strong customer loyalty, which influences them to be committed to the company.

According to Slack, Johnston and Jones (2011), a well formulated e-commerce site influences customers to develop the propensity to switch to that site for better deals. It becomes critical for a manager to put a framework in place for responding effectively to external problems if they occur to avoid the threat of customers complaining to regulators or costly legal actions.

Inventory management

According to Slack, Johnston and Jones (2011), managers face the critical challenges of acquiring, delivering, and maintaining inventories for executing internal and external production activities.

When management tasks are effectively executed, customers readily understand the inventory which is available which helps them to reduce on-hand inventories. It is important for a business to ensure effective inventory tracking, better inventory logistics, and to implement inventory reduction capabilities.

Strategic Planning

Operations managers have to plan effectively to achieve and increase a company’s market share to enable the firm achieve and maintain industry leadership for its products. According to Slack, Johnston and Jones (2011), the main challenge is to achieve competitive advantage through effective strategic planning efforts (Sehgal, 2013).

Managers have to decide on how to effectively coordinate different functional areas which support e-commerce transactions using information technology (IT) and information systems (IS).

Studies by Leseure (2101) show that managers have to effectively coordinate different functional areas of an organization with different e-commerce strategies by partnering with others to overcome problems associated with competitive advantage because of missed opportunities (Slack, Chambers, Johnston, 2010).

Conclusion

In conclusion, operations managers’ tasks in the field operations management have to overcome a number of critical challenges discussed above to improve processes, the productivity and operational efficiency of firms in current dynamic business environment to competitively position their firms in the dynamic market environment.

References

Barnes, D (2008). Operations Management An international Perspective. New York: McGraw-Hill

Lee, L., Krajweski, L. Ritzman, P. (2005). Operations Management: Process and Value Chains, 8/E. Pearson – Prentice Hall.

Leseure, M. (2101). Key Concepts in Operations Management. New York: Sage

Sehgal, V. (2013). Leaders in E-commerce. Web.

Slack, N, Chambers, S, Johnston, R, (2010). Operations Management. New York: Financial Times Prentice Hall

Slack, N, Johnston, R., & Jones, A. B. (2011). Essentials of Operations Management with MyOMLab. New York: Financial Times Prentice Hall

This research paper on Critical Challenges Operations Management was written and submitted by your fellow student. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly.
Removal Request
If you are the copyright owner of this paper and no longer wish to have your work published on IvyPanda.
Request the removal

Need a custom Research Paper sample written from scratch by
professional specifically for you?

Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar
Writer online avatar

certified writers online

GET WRITING HELP
Cite This paper

Select a website referencing style:

Reference

IvyPanda. (2020, May 21). Critical Challenges Operations Management. Retrieved from https://ivypanda.com/essays/critical-challenges-operations-management-research-paper/

Work Cited

"Critical Challenges Operations Management." IvyPanda, 21 May 2020, ivypanda.com/essays/critical-challenges-operations-management-research-paper/.

1. IvyPanda. "Critical Challenges Operations Management." May 21, 2020. https://ivypanda.com/essays/critical-challenges-operations-management-research-paper/.


Bibliography


IvyPanda. "Critical Challenges Operations Management." May 21, 2020. https://ivypanda.com/essays/critical-challenges-operations-management-research-paper/.

References

IvyPanda. 2020. "Critical Challenges Operations Management." May 21, 2020. https://ivypanda.com/essays/critical-challenges-operations-management-research-paper/.

References

IvyPanda. (2020) 'Critical Challenges Operations Management'. 21 May.

More related papers
Psst... Stuck with your
assignment? 😱
Hellen
Online
Psst... Stuck with your assignment? 😱
Do you need an essay to be done?
What type of assignment 📝 do you need?
How many pages (words) do you need? Let's see if we can help you!