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Customer Satisfaction Policy for Claude Restaurant Essay

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Updated: Apr 9th, 2019

This customer satisfaction policy seeks to create and sustain strong relationships between Claude Restaurant and its clients. The restaurant needs to be more responsive to the needs of our clients to ensure they get high quality service. The restaurant has opened a website through which clients communicate with our employees regarding various issues (Gibson, 2011, p.41 ). Our employees have been trained to serve our customers diligently.

Our customer satisfaction policy seeks to improve the experiences of our customers whenever they are consuming our products. Claude Restaurant seeks to retain its loyal customers to ensure that it stays ahead in a competitive hospitality industry. Several new services have been introduced to improve the experiences of our customers.

Our marketing department is conducting surveys to establish the backgrounds of our customers, their perceptions and preferences. It is important for us to know the needs of our clients so as to offer them products that satisfy their needs and expectations (Gibson, 2011, p. 45). The restaurant plans to introduce delivery services to our clients. It will now be possible for clients to order meals in any location within the city at their own convenience.

The restaurant has trained new staff who will be involved in the delivery of products to our clients. Our staff have been trained to be courteous and responsive to all our clients. Our employees have been trained to offer each individual customer quality service. Our employees are highly qualified and well equipped to handle our clients’ expectations.

The restaurant is actively building and sustaining strong relationships with our clients (Gibson, 2011, p. 62). The restaurant has open communication channels which enable our clients to contribute their ideas and opinions about the quality of services offered to them. The feedback we get from our clients is important because it helps us to evaluate our performance.

Customer Satisfaction Survey

How do you find the quality of service?

Were the restaurant attendants helpful?

How did you find the meal and our other products?

What are your views on the ambience?

Do you think more cuisines need to be added to the menu?

How would you describe your experience?

Has the service fulfilled your expectations?

Would you be willing to visit this restaurant again?

Survey Rationale

This survey seeks to find out the perceptions clients have regarding services and products offered by the restaurant. The information obtained from the survey will help the management to formulate strategies to help build trust, confidence and loyalty in our customers.

The information obtained from this survey will help the restaurant to improve its products to make them more competitive (Cochran, 2006, p. 89). The restaurant will be in a better place to understand the likes and preferences of our customers. All departments in the restaurant will be encouraged to improve their performance to ensure that we achieve customer service excellence.

The restaurant seeks to establish and sustain strong relationships with its customers. This survey offers valuable customer feedback to the restaurant. The restaurant is able to evaluate the views and perceptions of its customers regarding services offered. The main objective of Claude Restaurant is to provide high quality services to our clients (Cochran, 2006, p. 93).

We constantly improve our services to ensure that our clients are always satisfied. The restaurant seeks to build a strong reputation in the local hospitality industry to improve its competitive edge in the market.

References

Cochran, C. (2006). Becoming a customer focused organisation. London: Paton Professional.

Gibson, P. (2011). The world of customer service. Mason, OH: Cengage Learning.

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IvyPanda. "Customer Satisfaction Policy for Claude Restaurant." April 9, 2019. https://ivypanda.com/essays/customer-satisfaction-policy-for-claude-restaurant/.

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IvyPanda. 2019. "Customer Satisfaction Policy for Claude Restaurant." April 9, 2019. https://ivypanda.com/essays/customer-satisfaction-policy-for-claude-restaurant/.

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IvyPanda. (2019) 'Customer Satisfaction Policy for Claude Restaurant'. 9 April.

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