Introduction
Online shopping is a form of e-commerce that involves the use of internet-connected computer hardware and credit cards. The user also needs to have a secure password that will enable him or her to access the services. Online shoppers are required to have different passwords for different shopping websites.
The process of online shopping involves opening the site where one prefers shopping, selecting the good or service needed by clicking on the specific item that the shopper wants, and then clicking on the ‘add to basket’ portal. After the item is moved, the buyer then clicks the stop button. Before entering money details, the customer ensures that the website uses ‘https’ and not ‘http’.
Such a browser assures the user that the site is secure in terms of handling money. The user then enters his or her credit or debit card particulars on the site. The site will display some verification characters for the user to enter. These ‘Captcha” details verify that the machine is being operated by a person and not a fraudulent software or robot.
After the buyer has completed entering the required details on the website as prompted, he or she then waits for the goods or services to be delivered to his or her authorised points of delivery. With this hint in mind concerning online shopping, the information given so far is enough to declare the shopping strategy as both risky and advantageous. The study dwells on proving this claim.
Benefits of Online Shopping
One of the benefits of online shopping is that it makes the customer have quick access to items that are identical regardless of where he or she does the shopping for them. For example, one is able to access items such as certain types of clothes, Compact Discs (CDs), books, cookeries, and even electronics. The only major requirements that the buyer should ensure that he or she has are the particulars of the item, which he or she verifies when it is delivered.
Bonsu and Darmody (2008, p. 356) argue that online shopping enables people to save energy that could have been used to travel to the shopping malls or to the markets for certain items. Online shopping is particularly advantageous, when the item that the buyer wants is similar in various shopping points. Such an item does not require the buyer to select a particular item from a variety of closely related or similar items.
For example, if it is a particular book by Shakespeare for instance, the book is not likely to be different in terms of price from one shop to another in a certain market region. With such items, the buyer can comfortably do online shopping. Constaninides (2004, p. 115) reveals that online shopping is also beneficial because it saves time.
Most of the online shopping service providers offer free delivery of services to their customers for goods of a specific value. The buyer is able to save a lot of time, which he or she can spend doing other beneficial activities. The time that shoppers spend in travelling, selecting, packing, and carrying the items is reduced. Therefore, online services such as shopping enhance efficiency.
According to Bonsu and Darmody (2008, p. 356), online shopping is also beneficial to customers in that they can obtain commodities that are not easily accessible due to distance and complexity of specificity. Some items that customers may need are very specific in nature.
Hence, identifying and selecting them physically in the shelves of the supermarket may be tedious. For example, electronic gadgets have specific codes that may easily confuse customers who have no previous experience in them. Choosing the specific item from a variety of others may attract confusion and hence a probable wrong choice of what the client requires.
In some instances, goods or services are not available in the proximity of the customer. In such cases, online customer can search through the websites and identify the item from far since delivery is guaranteed. For example, a customer may want to buy a certain model of a car that is not available in his or her country. Sometimes the buyer may not know where to get a certain item.
However, the buyer can access such goods and services through online advertising that the sellers offer. Online shopping has also enabled sellers to publicise their goods and services. A good example of shopping sites is the OLX where sellers post a picture of the items they want to sell, their description, and price. In addition, online shopping has little or no interference from competitors.
According to Bonsu and Darmody (2008, p. 355), unlike in supermarkets, shopping malls, shops, and hotels where customers line up to be served, online shopping is personal. Customers will use their computers, mobile phones or iPads to access the items that they want to buy. There are no cues and scramble for scarce items as it happens sometimes in shops and supermarkets.
Clients can order for items that they may not be confident to pick in the company of others in the supermarket. Such items include medicine for diseases that are stereotyped such as HIV/AIDs and other STDs. Thus, online shopping guarantees privacy and convenience.
Moreover, online shopping has been very beneficial for the physically challenged. Since these people find it difficult to travel, open fridges and shelves in supermarkets, and/or even to carry their shopping, they prefer using this service. Online shopping service saves them the strenuous activity hence enabling them to shop comfortably just like their normal counterparts.
Drawbacks of Online Shopping
Although e-commerce has been embraced in many economies of the world, there are several challenges that face its advancement. One of the drawbacks of online shopping is that it is not a very safe and secure transaction. The Secure Test consultancy firm that is based in the United Kingdom conducted a research on the safety of e-commerce.
Out of 100 websites that the consultancy investigated, the company concluded that there were many flaws in terms of handling of customers’ details by various websites. The methods of handling security details of customers were very insecure. Such flaws included mishandling of customer passwords and email addresses.
Mismanagement of the customer’s data is a great loop that online attackers use to hack registered e-commerce sites. Another drawback is lack of compliance with the required standards for the use of credit card by the issuing companies. Credit cards are required to be compliant with the PCI-DSS standards, which are the international standards that should guide the security of credit card services.
However, in a recent survey of credit compliance in the UK, only 14 percent of the 65 companies that were involved had complied with the PCI-DSS standards. Surprisingly, even large website companies such as Littlewoods were found to lag in terms of compliance. Companies such as the New Look are also not compliant. However, they do not keep details of customers’ credit cards and passwords.
In fact, customers should revert to PayPal, which is more secure. Constaninides (2004, p. 111) argue that websites are hacked using SQL injection where fraudsters use the registered websites to perform fraud on online customers. The other drawback is that online shopping websites cannot be trusted. Websites that host most of the shopping sites portals are never screened for authenticity.
Without scrutiny, such companies can be operated by people with ill motives hence injuring innocent customers. For example, Fasthosts Company has fallen to this trap. Last year, this company, which is based in the UK, was ordered to have its customers alter their FTP and all their passwords to their emails due to data breach. If this step were not taken as a quick remedy, many online shoppers would have lost their money.
Conclusion
With the advancement of computer technology, e-commerce has been adopted by many economies in the world today. Online commerce involves the use of internet-enabled computers to carry out shopping on company websites. The buyer pays for the services using credit cards or debit cards with special passwords. There are various advantages and disadvantages of using online shopping.
The benefits include saving time and energy used in shopping, easy access of goods and services that are not available in certain regions, access to goods and services by physically challenged persons, and enhancing efficiency. However, several drawbacks are evident such as insecurity, poor credit card compliance by the providers, and website hosts that cannot be trusted due to poor authenticity.
Finally, from the above discussion, e-commerce has more advantages in relation to disadvantages. Hence, it should be adopted in the world with the necessary input in security.
References
Bonsu, A & Darmody, A 2008, ‘Co-creating Second Life: Market—Consumer Cooperation in Contemporary Economy’, Journal of Macromarketing, vol. 28 no. 4, pp.355-368.
Constaninides, E 2004, ‘Influencing the Online Consumers Behaviour: the web Experience’, Emerald Research Journal, vol. 14 no. 2, pp.111-126.