Introduction
Business profession requires frequent communication between the clients and the people doing that particular business. Occupation in the field of business is mostly alienated to the offices. Communication in business should be a 100% effective (Adler, Rolls, & Proctor, 2008).
This would help to improve the performance of that particular organization. Organizations dealing in business work are always headed by officers or manager. Very important on the manager’s docket is the flow of information from him to other employees. Creation of a perfect relationship with the employees would help cater for situations that would arise due to poor communication.
Consultation is one of the best ideas when dealing in business. As much as one may be fully packed with information it is good to involve other people. For example, when collogues are involved in formulation of business policies they feel comfortable as they also participate in the implementation process.
Effective breakdown of communication helps individuals to understand one another. This also helps in the development of respect among employees. Listening is also an important aspect of communication. Junior employees may worry about the reception by their managers. This is especially in business profession.
When one member has a business idea and is not able to communicate it due to the fear of not being listened to, it results into failures. All workers in an organization should give a listening ear to their colleagues so as to help develop a good working relationship (Adler, Rolls, & Proctor, 2008). Innovative information might be ignored when some colleagues are not listened to.
Good Interpersonal Skills in Communication
These are outlined below;
- Listening is very important for effective communication. As much as it is a skilled behavior, it is also psychological. Listening skills or aspects include reflecting skills, attending skills and following skills (Adler, Rolls, & Proctor, 2008). This is very applicable in business oriented institutions. Ability to appreciate and empathize goes a long way to improve communication among colleagues in a business set up. Knowing a colleague’s personal profile, that is, the family background could help in treating the colleague in an organized manner.
- Attributes to good communication are as follows, clarity, audibility, present ability, feedback information and so much more. Employees require to be given accurate information that will guide them on what actions to take on their journey to building their organization (Adler, Rolls, & Proctor, 2008). Accurate information prevents such habits like skipping appointments.
- Good Present ability of information to the clients on the business development status is also a worthwhile step. Customers would be happy to know that their money is safe in case of a banking business. The clients are always encouraged when they are informed on the progress of their partnership and business as a whole. This helps in building trust between customers and the employees. The organization is also marketed in this process.
Weaknesses and strengths in Communication
Conflict is one of the major barriers to effective communication (Adler, Rolls, & Proctor, 2008). When a conflict occurs, there is always need to have an excellent approach to the situation at hand. One problem I have is blaming others for a mistake I would have corrected by myself.
This kind of attribute in work place does not work miracles. Due to the need to be conscious for twenty four hours, seven days a week and through the month, it calls for one to learn how to solve conflicts.A good approach to conflict together with reasonable solutions will go a long way to help improve worker-worker relationship.
The issue of “I know it all” is another weakness. It predisposes one to spend a lot of time doing one assignment that could have been done by inviting one or two people who have different talents. This could result into fatigue hence; the procedures that follow cannot be performed accurately.
This could turn also to a blame game as no one would want to be taken responsible for any failure. Winning an argument does not always solve a problem but create more misunderstanding. Because a single employee seems to know it all does not mean he/she can perform all the assignments. For example, in innovative projects, it is important to include other people in your new business innovation. This would bring much wealth of knowledge to your idea. Such versatility in business works miracles. This is because unity is strength.
Focus is important to achieve effective communication. This helps in alleviating problems that arise from earlier mistakes. In staying focused, one is able to target the current situation with the hope of handling every step with great care. For example, great focus is required when handling junior employees. As a boss it is not right to degrade the juniors. They are always responsible for building an organization. Frequent appraisal goes a long way into reviving their strength.
Good Communication Plan
Having a great listening capability, is one of the skills I have learnt to employ in every communication process. This has helped in strategizing my work and hence good responses. In business it is important to take keen interest of the customers. Therefore listening to them helps to improve the relationship as well as developing the business economically.
In addition, improving on weaknesses could involve creation of group discussion that would help in solving critical situations. Every human being needs a helping hand, hence, it is important to discuss certain crucial matters that affect employees and come up with plausible solutions. Having a listening ear and getting to know other colleagues’ point of view helps to reduce fateful occurrences that arise from poor communication.
Conclusion
A mutual understanding can contribute to effective communication. Communication is important to every aspect of life. Poor communication breakdown can cause detrimental results that cannot be reversible especially in institutions that deal in business matters which are client based. This would result into loss of clients that took the institution several years to come up with.
Reference
Adler, R. B., Rolls, J. A., & Proctor, R. F. (2008). Look: Looking Out: Looking In (Canadian Edition). Toronto, ON: Nelson Education.