Fostering Effective Communication and Emotional Intelligence in Conflict Resolution Essay

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Finding a consensus where both sides feel included in the conversation and the outcome is the essence of effective communication. Maintaining objectivity and being receptive to receiving information is necessary for good communication (Segal, 2008). The ability to exercise self-control is a crucial trait of emotional intelligence. This is significant since it enables individuals to monitor and moderate their attitudes before, throughout, and following a talk. People who lack this skill may find it challenging to enter debates in a passive position. The capacity to recognize, comprehend, and react to the sentiments of others is just as important as the capacity to articulate and control one’s own emotions.

Empathy is an additional crucial skill of emotional intelligence. Empathy allows one to fully comprehend what the second person is saying, be interested in what they have to say, and stop them from passing judgment (Segal, 2008). This is crucial because it prevents individuals from listening and judging everyone else simultaneously, which prevents them from truly understanding what others have to say. Empathy enables people to maintain an open mind and prevents them from making hasty judgments about others. By attempting to comprehend others’ motivations and drivers by tuning in to their emotions, empathy enables people to tune in and fathom others.

This can be related to a situation where, as a marketing company manager, few clients would come in requesting to work with us. Still, having fewer funds than intended, I would listen to their pleas and reach an agreeable term. An example of an agreeable term we conjured was making payment progressively until the agreed amount is attained. Understanding their position is essential as that did promote the business more than expected.

At work, emotional intelligence is crucial because it enables one to recognize, analyze, comprehend, and control their own emotions and those of others. Control of one’s emotions enables one to mentor and assist others, making them happier and more prosperous (Segal, 2008). Emotional intelligence aids one in increasing productivity at work. As was previously described in the communication segment, one may reach conclusions more efficiently and finish activities more quickly when they are empathic and aware of other people’s feelings. Colleagues who exhibit emotional intelligence at work are more likely to become skilled communicators. Since emotions spread easily, showing blatant motivation, empathy, accountability, and collaboration could inspire one’s team to follow along easily because teamwork goes hand in hand with a shared vision.

Depending on the individual, people can apply emotional intelligence in daily life. Being capable of dealing with criticism is one of the many methods to enhance emotional intelligence. Since people engage in various contexts, accepting criticism as a personal quality will make it easier to avoid holding grudges because it strengthens one’s emotions. Emotional intelligence significantly impacts one’s ability to carry on after an error is made since it helps one become resilient, particularly when pursuing perfection, where several mistakes are made.

One’s convictions and ideals influence one’s personality, including one’s ability to say no when necessary. Emotionally intelligent people have higher self-esteem, more significant moral convictions, and are less susceptible to persuasion. People with simple ideas are frequently decided and motivated by themselves. Being emotionally intelligent improves one’s ability to find solutions to situations that benefit everyone. A supportive atmosphere with friends, family, and coworkers is essential. To effectively express emotional intelligence to others, problem-solving should always start from a personal viewpoint.

My father portrayed an excellent personal experience to be shared concerning this in a home setting, where he pitched a computer business idea to my mother as the head of the household. She, on most occasions, would agree with him. But for this particular situation, she had severe doubts and advised him against going through with the idea. Since my father prides himself on being decisive, he engaged with the idea even without her support. However tricky it was at the beginning, the computer business took hold, and he is now the county’s largest dealer. Through sheer persistence, he achieved his dream despite not always succeeding on other fronts.

Performance can be significantly influenced by emotional intelligence in any situation. People can create a pleasant atmosphere for everyone by strengthening one’s emotional intelligence and that of others who surround them. Examining one’s emotional intelligence development through time helps with this (Segal, 2008). It is important to note that individuals must analyze their emotional intelligence history after self-evaluating their shortcomings. One might review how they handled different situations by reflecting on their methods of operation, such as how they compose emails and texts.

Daily emotional intelligence training alone can help one get better at it. The idea is to apply all one learns about emotional intelligence from others and oneself daily. One might create a list of areas to strengthen by identifying deficiencies and seeking assistance and comments. Some activities may only need oneself, such as assessing one’s body language and facial gestures while examining oneself in the mirror. As part of other duties, you might have to interact with various people to exercise emotional intelligence in a natural context. Making an effort to raise one’s emotional intelligence can assist them in advancing in any situation and encourage those around them to follow suit. It is important for one to keep in mind the listed attributes since emotional intelligence helps in personal growth whenever engaged in any setting.

Reference

Segal, J. (2008). The Language of Emotional Intelligence. McGraw-Hill Companies.

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IvyPanda. 2023. "Fostering Effective Communication and Emotional Intelligence in Conflict Resolution." November 14, 2023. https://ivypanda.com/essays/fostering-effective-communication-and-emotional-intelligence-in-conflict-resolution/.

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