Company profile
Greater Wilkes-Barre Chamber of Business and industry is known to provide services aimed at economic development. This is done through promotion of new ventures such as Luzerne county area which harbors Pepperjam.com. The organization forms members of community’s economic development service capable of serving community with business opportunities based on partnerships.
The company assists in improving community’s quality of life through strategic planning, programs as well as investments. Greater-Wilkes-Barre works on range of projects starting from business and job creation programs. They also indulge in downtown revitalization, entrepreneurial as well as employee empowerment programs (Camardella 103-107).
Greater Wilkes-Barre Chamber of Business believes that the key to success is based on balancing stakeholders’ interests through empowerment of community and employees. The company is focused on delivery of quality services capable of sustaining community in the long-run.
This also encourages as well as acts as reminder to employees on their roles of providing satisfactory services to stakeholders. Such focus has since made Greater Wilkes-Barre Chamber to become world leader in supply and delivery of business oriented services. The basis is not only in satisfying customers but in meeting their expectations by providing professional services.
Benefits of the internship
The company is involved in Social entrepreneurship which caters for business activities characterized by numerous charitable activities. This kind of business is tied to primarily social objectives and not profits. In the event that the business makes surplus profits, the excess in reinvested in the business or better still in the community as opposed to profits benefiting the shareholders.
The company indulges in addressing poor people’s needs based on access to better services. This is done through appropriate information and communication channels. Such social enterprises are anchored on key assumption that effective management of information and communication technology leads towards enriched society.
Frameworks and models that support integration of economic development programs best analyzes business model which allows the poor to receive affordable services from various sectors such as healthcare and education offered within their localities. However, the rich members of the society are on the other and charged highly for these services (Camardella 103-107).
All the company’s plan focuses on the targeted customers, services offered and appropriate means of delivery. The vision of Greater Wilkes-Barre Chamber is provision of social services capable of providing quality and affordable services to intended population. Their mission is based on timely delivery and profound economic development through business initiation and offering care services with best efficiency and reliability possible.
In addition their strategy is focused on targeting low income earners within the City’s vicinity and at the same time including developing countries. Such services are at times delivered through internet websites and mobile phones, those in remote places are assisted through appropriate channels as prescribed by the company’s board (Magretta 86-92).
Importance of the Internship
Within the first days after commencement of internship, there was meeting with the Vice president of the company and other management team members. There was orientation on the kind of work done within the company. This included familiarizing with main points of company’s services provided to customers on a daily basis. The organization deals with large population segment. The process involved a lot of desk work including data entry.
Greater Wilkes-Barre Chamber of commerce is involved in variety community programs which demands prior preparation. This requires thorough checking since there are possibilities of confusion caused by large group of customers invited for specific meetings. Such meetings include those of Women Businesses which deals with detailed management of schedules since most venues are within learning institutions.
There’s constant upgrading done within the systems for the purposes of updating current available customers the company is dealing with. To avoid cases on ghost members, the organization uses electronic systems during process on membership renewal. Analysis of results requires application of statistical programs.
The work involved updating some files of memberships as well as adding new files within database. Moreover, organization requires reorganized communications file within system databases. This is accompanied by drawing up-dates from articles and newspaper concerning chamber operations. Such information is considered important when it comes to making decisions from public point of view. All information follows organization protocol and structure since it has to reach the top management organ.
After dealing with membership up-grade, customers are constantly up-dated on company’s service provisions. Most of the work involves internet searching which assists in reinforcing proficiency in computer networking processes. Out of various searches fact sheets were obtained on annual basis concerning company operations. The fact sheets indicate trends within the labor market such as employment and employment rates per annum.
Rates on resource consumption per country per annum are calculated for accountability purposes. Included are rate of taxes levied on consumer basic needs as well as salaries. Fast Facts 2012 of Greater Wilkes-Barre, PA and it’s publication of the Greater Wilkes-Barre Chamber of business and industry are availed in the company’s website. Moreover, a reorganized communications file is done by data entry employees. Organization of the database also involves bio-data of various company top officials who are mainly used as referrals.
Part of the work involved sending letters to chamber customers and at the same time doing necessary up-grade. Moreover, there is making of invitation letters to Annual Dinner and sending specified loyal customers of Chamber. Besides sending letters, the company up-dates are sent to customers including successive events.
During event organization, guests are given thorough check and at the same time their names printed on labels for identification purposes. Such process is in line with criminology cause which basically involves dealing with criminal minds and those trying to breach rules of law.
Updating membership files assists in identifying unwanted and wanted customers from chamber’s database. Such process should be monitored closely based on reorganized communications file basically done within the databases. As discussed earlier meetings such as Chamber Women in business lunch takes place often.
This grants opportunity on familiarizing with gender issues which is of profound help when dealing with criminal cases. Free interaction involved during these meetings enables an individual to benefit much from expansive knowledge brought by individuals from different regional backgrounds. Such up-dates form crucial part of communication channels (Daley 201-214).
Evaluation Processes
The programs undertaken by the Chamber involves investing resources in form of time, information technology for data collection and analysis, funding, work force and partnership as well as operation premises. There is always an expectation producing results in form of data and information.
This presents vital tool used for critical decision making within various institutions. Such information further influences changes in operational procedures within business institutions. The data generated from company’s database is used in supporting development of initiatives within required areas of operation (Chan and Lynn 57-87).
Evaluation Design Description
This section intends to describe the flow of activities during evaluation process and determination of relationship existing between relevant entities. This model enables the program to focus on SMART objectives. This implies the objectives must be Specific (S), Measurable (M), Attainable (A), Realistic (R) and Time-bound (T). The model appears in form of tabulated information as follows.
Table 1: Activity Structure for the internship
Organization Chart
Greater Wilkes-Barre Chamber of Business and industry operates in a three tier framework as indicate in the chart below. The first tier reveals organization at international level which included customer orders, Customer support and care, as well as Personnel management. These positions are managed according to categories based on international markets. Such level of categorization assists the organization in commanding larger economies of scale.
Second tier has regional management offices dealing with customer orders and site customer care and support. Third tiers incorporate site specific customers dealing with specified line of business operations. Site managers are endowed with responsibility of providing prompt solutions to remote customers. In case of mismanagement and making decisions, responsibility is given to personnel managers at each tier.
Figure 1: Account Management Chart for Chamber
Works Cited
Camardella, Mathew. “Effective Management of the Performance Appraisal Process”. Employment Relations Today, 30(2003): 103-107.
Chan, Huang & Lynn, Meek. “Performance Evaluation and the Analytic Hierarchy Process”. Journal of Management Accounting Research, (1991): 57-87. Print.
Daley, David. “Performance Appraisal as an Aid in Personnel Decisions”. American Review of Public Administration, 23 (1993): 201-214. Print.
Magretta, Joan. “Why business models matter”. Harvard Business Review, (2002): 86-92. Print.