HCA Case: SWOT Analysis
Service Quality: Improvement Plan
The issues associated with quality are, perhaps, the most difficult to address for an organization that operates in the global environment. The subject matter is especially challenging for a nonprofit organization such as HCA, the existence of which depends on the current financial framework extensively. Unless the necessary quality standards are met, HCA is likely to cease to exist. Therefore, a reconsideration of the current approach toward quality management must be considered. Particularly, the introduction of the DMAIC (Define, Measure, Assess, Improve, Control) framework and the Just-in-Time (JIT) strategy should be viewed as the primary steps toward the improvement of the service quality (Westcott & Duffy, 2015).
The significance of the DMAIC structure lies primarily in getting the company’s priorities straight and introducing the tools that will permit measuring the outcomes and, most importantly, control the current quality levels. The JIT philosophy, in its turn, will help detect the emerging problems at the earliest stages of their development and design the strategies that will nip the problems in the bud (Westcott & Duffy, 2015). The combination of the two is bound to contribute to faster acquisition of the relevant quality standards and the promotion of a more efficient time management approach among the staff members. Furthermore, the DMAIC philosophy will also shed some light on the issue of resource management, thus, leading to a drop in expenses and the waste levels at HCA. Once the identified steps are completed, HCA will become more resilient toward the challenges of the global economic environment.
References
Westcott, R. T., & Duffy, G. L. (2015). The certified quality improvement associate handbook (3rd ed.). Milwaukee, WI: ASQ Quality Press.