Introduction
Healthcare is a constantly changing environment, and companies in this field must be developing in order to create revenue and provide a higher quality of care to patients. Healing Hands Hospital is a unique establishment that has the potential to become the most competitive and influential player in healthcare, revolutionizing the industry and offering easier and more affordable access to medical services. In this sense, there are three appropriate goals that are aimed at technology, finances, and quality, which will create additional forms of revenue, platforms, and care improvement.
Discussion
When it comes to the technological goal, the objective here is to digitalize the official website of Healing Hands Hospitals. Patients will be able to see the services available currently at the hospital and calculate the costs of different services, starting from having an annual check-up and ending with labor or complicated surgery. The patients will additionally be able to have an online consultation in case they cannot go to the hospital due to specific cases. For example, in the face of pandemics or flu seasons, some people would find it more rational not to leave their house in order not to catch an infection or spread one. Moreover, aside from digitalizing the website, the goal might extend to creating an application for Healing Hands Hospital so that everybody does not have to look for the website online but always have it on their phone. Such an objective can increase the number of users and make healthcare more accessible.
Furthermore, changes will be needed in the sphere of quality improvement. Quality improvement aims to standardize procedures and organizational structure to eliminate variance, create consistent output, and enhance results for patients, medical systems, and companies (CMS, 2021).
In order to ensure quality improvement, Healing Hands Hospital will reduce hospital readmissions. This will be possible by implementing follow-ups with patients via hospital applications. As has been mentioned, the hospital application will make healthcare more accessible and have a variety of services. Among the services will be notifications regarding medications and chats, where patients will be able to share their conditions post-discharge. This will allow the hospital to create statistics regarding their patients and respond to their concerns, which will be cost-efficient.
Lastly, as for the payment structure, in order to incentivize healthcare professionals in terms of hospital application use, they will receive bonuses for participation. While this entails expenses on employee payment, this will ensure the involvement of staff in digitalizing the healthcare field and contributing to further attraction of patients to the platforms, which will then be monetized and open for donations. Such an approach will create motivation for healthcare experts and allow Healing Hands Hospital to take the leading role in the market and have a competitive edge.
Conclusion
Hence, three pertinent objectives, focusing on technology, finance, and quality, can lead to new sources of income, platforms, and healthcare improvement. The digitalization of Healing Hands Hospitals’ official website and application is the aim in terms of technology. Such a goal might boost participation and improve access to healthcare. Changes will also be required in the area of quality improvement. By utilizing the application, the hospital will decrease hospital readmission and be able to compile data on its patients and address their problems. In terms of the payment structure, bonuses will be given to healthcare workers in order to motivate them to utilize hospital applications and to encourage customer retention.
Reference
CMS. (2021). Quality measurement and quality improvement. Web.