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Healthcare Exchange and Interorganizational Information Systems Case Study


The purpose and intended benefits of a healthcare exchange

Healthcare exchange develops inter-organizational information systems, which are expected to help customers and small businesses to access healthcare insurance. The first purpose of exchanges is the simplification of insurance selection, while the second refers to the navigation of government assistance that depends on various factors such as family size, income, etc. Based on detailing, exchanges automatically connect the relevant agency and determine one’s eligibility.

As for the intended benefits, there is increased competition between health insurance companies and improved access to insurance. Customers receive the opportunity to select proper insurance and fully obtain assistance. Considering that many people face difficulties with choosing insurance, the system of exchanges addresses their problems. Another benefit is that this service is free for customers.

The reason why a healthcare exchange requires an inter-organizational information system

An inter-organizational information system promotes the integration of various agencies. In particular, health insurance companies, state agencies, and federal agencies compose the back-end analysis processes on the website. When a customer enters his or her data such as age, income, family size, and so on, the system automatically connects the suitable agency and verifies one’s acceptability to a certain insurance program. In other words, to ensure access to a full range of existing insurance options, the information system needs to have an inter-organizational nature.

Taking into account that the majority of customers do not have enough knowledge to choose the best suitable option, it is of great importance to increase their awareness. An inter-organizational information system not only contacts the insurers but also presents insurance details and benefits for every individual. This helps customers to decide on their own about the selection of insurance. At the same time, insuring agencies and customers become closer in terms of mutual understanding and data automation.

The reasons for the Access CT success

Access CT success is caused by several factors. The first factor is that the project was run by an experienced leader with deep knowledge of the insurance field. Kevin Counihan did his best to hire the senior staff responsible for the program development and implementation. Employing only skilled and relevant people, he achieved the best outcomes possible. The collaborative efforts of the state governor, chief manager, and the team, in general, allowed avoiding misunderstanding and any other organizational difficulties.

The second factor refers to public awareness. A range of press conferences allowed customers to understand the purpose and benefits of the system of exchanges, thus becoming closer to insurers and their offers. It also seems significant to point out that the user-friendly website developed by contractors is one more factor that contributed to the effectiveness of Access CT. Clear requirements and proper contracting methodology also promoted its success.

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IvyPanda. (2020, November 7). Healthcare Exchange and Interorganizational Information Systems. Retrieved from https://ivypanda.com/essays/healthcare-exchange-and-interorganizational-information-systems/

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"Healthcare Exchange and Interorganizational Information Systems." IvyPanda, 7 Nov. 2020, ivypanda.com/essays/healthcare-exchange-and-interorganizational-information-systems/.

1. IvyPanda. "Healthcare Exchange and Interorganizational Information Systems." November 7, 2020. https://ivypanda.com/essays/healthcare-exchange-and-interorganizational-information-systems/.


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IvyPanda. "Healthcare Exchange and Interorganizational Information Systems." November 7, 2020. https://ivypanda.com/essays/healthcare-exchange-and-interorganizational-information-systems/.

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IvyPanda. 2020. "Healthcare Exchange and Interorganizational Information Systems." November 7, 2020. https://ivypanda.com/essays/healthcare-exchange-and-interorganizational-information-systems/.

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IvyPanda. (2020) 'Healthcare Exchange and Interorganizational Information Systems'. 7 November.

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