Monitoring Production process
According to Barry and Shaw (2013), one of the six key points of a responsible business is customer satisfaction. This is achievable through monitoring of the production process. Organizations have the responsibility of giving safe goods to customers despite the presence of any regulations in the industry (Gray, 2012). The organization should consider factors that affect marketability of the product, such as the costs involved, any warranties, which may be implied on the product and the quality of the product as customers are concerned with the product and the quality of the products they buy.
Organizations should manage and monitor their production processes to avoid products with defects being sold to customers. Products with defects occur as a result of mismanagement of the production process, therefore, firms should monitor the employees producing these products by ensuring that they have the necessary qualifications for the production process (Barry & Shaw, 2013). Employees in the manufacturing process should have enough expertise to detect and predict any problems that may arise in the production process (Gray, 2012).
The promotion of business safety may be enhanced by investigating on the customers’ complaints, as this will help in finding out the experiences of customers with the products. An organization should regard customers as a valuable source of information about the product so that the organization should develop a proper framework of handling customers’ complaints (Gray, 2012).
For example, early this year, I bought a home theatre from Sony Electronics and upon using it for one day, I realized that two of its external speakers were not functional. This was a result of poor wiring in the speaker. Even after complaining about the product’s problem, the organization did not solve it.
Self-interest
As presented in the case of the tragedy of commons, it is true that individuals pursuing their self-interests and profit making can worsen work relations. Therefore, it is a responsibility of the individuals involved in protecting the overall objectives of an organization, which includes the protection of the employees against engaging in self-interest activities. To achieve this, management and public need to be alerted of the major immoral actions done by organizations when they expose the customers’ welfare. Tragedy of the commons gives a reason of rejecting Adam Smith’s reasoning that self-interest results to benefits in the organization (Barry & Shaw, 2013).
This happens majorly because of two key concerns. Firstly, some individuals believe in prudential reasoning arguing that rational self-interests can supersede individual’s moral responsibilities. This argument acknowledges the likely justification of neglecting personal moral responsibilities when pursuing self-interests that can harm people (Gray, 2012). Secondly, other people regard prudential reasoning as significant to business and moral ethics, and they consider that no one is responsible to assist others in pursuit of self-interests (Barry & Shaw, 2013).
Implication of self-interest to Moral Legitimacy of Capitalism
Self-interest should not be used against any employee. Instead, amplifying the cost of self-interest makes it easier in reducing the damages that may be caused to other people. In the business environment, people tend to put a lot of value on obedience to the top management, which results to hurting others. The rationality should be emphasized when dealing with morality in changing people’s personalities to be morally upright (Barry & Shaw, 2013).
References
Barry, V. & Shaw, W. (2013). Moral Issues in Business (12th Ed.). New York; NY: Wadsworth Cenage Learning.
Gray, J. (2012). Moral Issues Related to Consumers. Cambridge.CA: Springer.