One of the critical roles in the competitiveness of the hotel is played by the staff – the most vulnerable and unstable component of the success of the hotel business. The reputation of the hotel seriously depends on the human factor. The key to each company’s competitiveness is competent, qualified personnel and management constantly improving its professional level. With skilled staff, the hotel is alive, no matter how beautiful the interior is. The hotel can arrange a guest in a perfectly cleaned luxurious room, but at the same time provide poor services. As a result, the customer will not be satisfied. Hilton hotel’s administration addressed all aspects of management accurately, including personal relationships building which makes Hilton one of the best workplaces.
The hotel’s administration hires highly qualified specialists providing the best working conditions. When hired, employees undergo training on the Hilton brand, maintaining the corporate culture conducted by a business coach (Hilton, 2019). The management tries to develop their skills, sometimes sending them to various activities and seminars. This gives employees the opportunity to improve themselves and grow professionally.
The second reason the hotel is the best work is the corporative culture ensuring the hospitality for personnel and clients. The announcement of family-friendliest benefits for workers, such as expanded parental leave, adoption assistance, paid time off, and Go Hilton and other privileges, creates trustful relationships with the executives and employees (Hilton, 2019). In other words, Hilton strives to enable team members to spend time making memories within the hotel. As a result, a psychologically pleasant atmosphere at the workplace is formed.
The third reason is Hilton’s perspective on integrating the workers into the corporative culture. The workers bring their work experience to help the hotel’s administration to perceive the services from different angles. As a result of such an approach, the employees feel their impact on the hotel realizing their importance. Such administrations’ attitudes allow them to be satisfied with the activities performed, understanding that each worker is essential for the hotel’s functioning.
The fourth reason is the appliance of career development tools by the leaders of the management team. The career development system in an organization includes many components and devices. In order to increase the effectiveness of the system, HR managers must have full knowledge of these tools since they usually play the role of an advisor to the organization’s employees (Hilton, 2019). Career planning workshops, self-assessment tools, individual counseling, organizational assessment, and development programs are included in the tools used by hotel managers.
The fifth reason is the provision of programs designed to ensure employees’ good health and well-being. The corporative culture is committed to providing the well-being of team members through financial stability with decent salaries and bonuses (Hilton, 2019). The hotel administration’s strength improves the workers’ motivation to achieve more efficient results and participate in raising the quality of services.
Therefore, the Hilton hotel is considered one of the most decent workplaces because providing a high level of support to employees in the spheres of their financial and personal development. Comprehensive leadership development program with a focus on training employees at every stage of career development: from the entry-level to the level of senior management. Hilton is committed to providing its employees with lifelong learning and resources to help them realize their full potential and build the career of their dreams.
Reference
Hilton. (2019). Hilton ranked #2 best workplace for millennials. Hospitalitynet. Web.