Hospitals
- Westchester General Hospital, Miami, FL 33155.
- Hialeah Hospital, St. Hialeah, FL 33013.
- Larkin Community Hospital, Miami, FL 33143.
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Reasons to Recommend Hospital Compare to Patients
- To match performance measure information;
- To compare patients’ experiences;
- To match complications;
- To make health care decisions;
- To compare use of medical imaging (CMS, 2016).
Reasons to Recommend Hospital Compare to Staff
- To compare salaries;
- To compare quality of care;
- To compare mortality rates;
- To compare health care services;
- To find out contact information.
Summary of Patient Experiences: Westchester General Hospital
- 75% were satisfied with nurse communication;
- 83% were satisfied with doctor communication;
- 81% were provided with information on recovery;
- 40% understood information on care;
- 62% would recommend the hospital (Medicare, 2016).
Summary of Patient Experiences: Hialeah Hospital
- 79% were satisfied with nurse communication;
- 80% were satisfied with doctor communication;
- 79% were provided with information on recovery;
- 35% understood information on care;
- 63% would recommend the hospital (Medicare, 2016).
Summary of Patient Experiences: Larkin Community Hospital
- 87% were satisfied with nurse communication;
- 88% were satisfied with doctor communication;
- 91% were provided with information on recovery;
- 79% understood information on care;
- 75% would recommend the hospital (Medicare, 2016).
Timely and Effective Care Data: Westchester General Hospital
- 1% of patients leave before seeing a doctor.
- 18 minutes in ER before seeing a doctor.
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Timely and Effective Care Data: Hialeah Hospital
- 1% of patients leave before seeing a doctor.
- 7 minutes in ER before seeing a doctor.
Timely and Effective Care Data: Larkin Community Hospital
- 1% of patients leave before seeing a doctor.
- 26 minutes in ER before seeing a doctor.
Data for Readmissions or Complications and Deaths: Westchester General Hospital
- Rate of serious complications (0.90).
- Rate of deaths for COPD patients (8%) (Medicare, 2016).
Data for Readmissions or Complications and Deaths: Hialeah Hospital
- Rate of serious complications (0.90).
- Rate of deaths for COPD patients (8%) (Medicare, 2016).
Data for Readmissions or Complications and Deaths: Larkin Community Hospital
- Rate of serious complications (0.90).
- Rate of deaths for COPD patients (8%) (Medicare, 2016).
Recommendations for Hialeah Hospital
- Improve nurse-patient communication (Happ et al., 2014).
- Provide patients with balanced information on care.
- Keep readmission rates at national average.
- Provide help and comfort to patients’ families.
- Provide patients with comprehensive information on recovery.
What I Have Learned From This Experience
- Learned how to compare hospitals.
- Found out about the Hospital Quality Alliance.
- Learned about Overall Hospital Quality Star Rating.
- Learned more about patients’ experiences.
- Learned the most important hospital quality items.
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References
- CMS. (2016). Hospital compare. Web.
- Happ, M., Garrett, K., Tate, J., DiVirgilio, D., Houze, M., Demirci, J.,…Sereika, M. (2014). Effect of a multi-level intervention on nurse–patient communication in the intensive care unit: Results of the SPEACS trial. The Journal of Acute and Critical Care, 43(2), 89-98.
- Medicare. (2016). Compare hospitals. Web.