Hotel Bulabard is an aspiring 3.5 Star hotel situated in Wailoaloa Nadi, Fiji, proudly owned and operated by 100 percent Fijians. We value our reputation alongside integrity, it is one of many reasons to flourish since the day we opened in January. Our guests are the number one priority for the staff. Hence, we exhaust ourselves only to bring you the most delicious meals, drinks, comfort, and the best experience of staying with us.
Unfortunately, problems do arise. The incident happened with the guest Sasha during the last week of July. We want to address all claims and clarify the issues regarding the situation. The guest complained to the front office about things that went missing from her room. The lost sunglasses and jewelry were later returned to her by an unknown person, proving that it was not the hotel’s fault. The second time the guest informed the office, she claimed that 100 Fijian dollars went missing from her suitcase. We value our visitor’s safety; hence, we immediately notified the management to resolve the problem. However, several hours later, the guest claimed that 800 Fijian dollars went missing, and in her TikTok video, she said it was 800 Australian dollars. The information differs, which makes it harder to find a solution. Nevertheless, for the comfort of our guests, Hotel Bulabard has a safe in every room. Additionally, the police station is located two minutes away from the hotel. In the TikTok video, there is also information that she emailed the police, but Namaka police confirmed that it is incorrect statement. It brings the question of why she lied about the police, the amount of money and currency, and if she told the truth, why there are different claims every time.
Previously there were no cases of any complaints regarding a theft from the rooms. Still, if guests are not satisfied, there is an option of early check-out and other ways to solve any issues. But Sasha did not check out and did not accuse the hotel of unprofessional services until a few days after her scheduled leave. And only on 3rd of August we received threats to ruin hotel’s reputation through negative feedback on various platforms. We will be glad to help you to form the best impression of our services. Thus, if there are any complaints, it will be more effective to inform the staff or the office during your stay.
We want to address some other aspects of Sasha’s stay to clarify the problem. There were cases when she asked for complimentary drinks at the bar as compensation for the missing things from her room. And on the day of check-out asked for a taxi and breakfast, which the receptionist organized for her. However, she claimed later that she had no money and did not say anything to the driver. Regardless of the situation, the staff tried to find the best approach for Sasha to grant her an enjoyable stay in the hotel.
Unfortunately, we have to explain the issues publicly, but her claims, the front office’s information, and her statement about police involvement do not match. Moreover, we cannot improve the situation if the guest stays silent during the stay, and Sasha did not mention any comments and concerns even during the check-out. We want to provide the best quality service for the comfort of our guests, and that is why we publicly address all of the issues. We hope that we will successfully resolve the situation. Moreover, we invite you to visit our hotel to see for yourself that we work for your satisfaction and ask you to not believe in false accusations online.