Many organizations go for accreditation because they believe the customers will always judge it by how accredited it is. Accreditation is offered by special firms which monitor how these organizations carry out their daily services to customers. These firms always set standards which the organizations must meet to qualify for an accreditation. Organizations are specifically required to show their professionalism.
Whenever an organization wants to go for an accreditation, many changes are usually made on its enterprise operations. It should always start by changing its way of doing things because being accredited requires a lot of sacrifice. James Martin (1996)states clearly that each organization is expected to improve its services to the customer and consumers of their products. Every customer must be satisfied by the services he/she receives because one will only be accredited if the response of the consumer is positive.
Power is a vital ingredient in getting accreditation. Every organization faces stiff competition from other enterprises which venture in the same business. Xiu Li (2003) argues that the expectations of the end users of the services offered are always very high. They usually prefer those firms that offer good and quality services, with this in mind; every organization is expected to deliver its services with power for it to be a reckoning competitor in the market. Without power, no one will ever feel your presence and therefore your chance of getting accreditation becomes very slim.
Every organization is advised to face challenges with power so that your presence can be felt by the competitors.
Space is another vital factor to consider when your eyes are set for accreditation. The stronger ones are the ones who are going to survive in an overcrowded field where everybody is doing the best for recognition. Ensure that your business muscles are stretched to the maximum before accreditation comes your way. Make maximum use of any available space to outdo the competitors. Make good use of the weakest points in your competitors and never revile your weaknesses because they will capitalize on them and the chances of being accredited become slim.
After a long period of doing you best to impress the customers and outdoing your competitors for accreditation, make sure you take some time off your duties to cool off. This is always a good strategy because you will have time to find out if the services you are offering have an impact on the customer. It will also allow you to reflect on any mistakes that might have been experienced during that period you decided to get accredited. In his works James Martin (1996) states that cooling off allows you to go back in business with fresh ideas which might act as an advantage to you.
Finally the services you offer to your customers constitute a big percentage on your chances of being accredited. Offering poor services gives you an automatic disqualification to accreditation. No one will recognize your organization if you offer poor services, remember before accreditation, one must be recognized first.
Automate your services to save on time taken by your customers to transact. This saves on time and will greatly reduce the organizations’ expenses. Offer prompt services so that the customers can enjoy. This will go a long way in improving your chances of being accredited.
The above factors are very necessary for accreditation, if you miss one then your chances become very slim. Make sure you incorporate them in your schedule before embarking on the journey of accreditation.
Discuss how an enterprise operation comes into play when an organization goes for accreditation. Within your responses, look at things such as power, space, cooling, and finally services. For services, which ones would you consider important? Analyze whether you think these things are critical in the accreditation and if not, why.
References
- James Martin (1996). Tomorrow’s people: virtual enterprise operation. Amsterdam, Elsevier Science
- Xiu Li (2003). A framework for management: Accreditation in Business. Hong Zhou, University of Beijing