Despite the accelerating processes of globalization, the diversity of cultures still obliges people to be familiar with values and customs in advance to create the best and most delicate communication channel. Intercultural competence is becoming integral to business, education, and other professions involving human interaction (Ng & Lillevik, 2017). The development paths of any project or individual, even within the same country, include these competencies as the most important and open up many opportunities. This paper analyzes the culture of China and two strategies that are used to improve potential communication with representatives of this culture.
One of the hallmarks of Asians is a high level of sensitivity that goes beyond personal matters. In this regard, the preparation for any meeting should include studying customs of treatment, the culture of disputes, and the rules of business communication. One strategy I use when communicating with Chinese people is to address colleagues by using the words “Mr” or “Madam” before the last name, or you can use the interlocutor’s official position or title instead. At the same time, I will consider that the Chinese surname is written and pronounced before the name, which, in turn, can only be used by family members and friends. In order to avoid familiarity, I will also refrain from using names, although this feature is typical in my society.
Welcome handshakes are accepted at a meeting, like standard rules; however, the elders are always the first to greet. Particular respect for elders is also essential in communicating with the Chinese, which is taken as the basis of the second strategy. When communicating, I will try to avoid disputes and conflicts with someone older in age or position, which violates national customs. If conflict is unavoidable for various reasons, I will use the most businesslike tone while maintaining the first strategy of increased sensitivity. This way, I can increase the chances of productive communication with representatives of this culture.
Reference
Ng, E. S., & Lillevik, W. (2017). 27 Intercultural communication in the world of business. In Intercultural Communication (pp. 597-616). De Gruyter Mouton.